Network Systems Operator

Level: Full-time Pay Class 5 Division/Department: Information Technology Report To: IT Network Operations Manager Working Hours: Monday-Friday 3pm-11:30pm We are seeking a skilled and vigilant Network Systems Operator to join our IT team. The successful candidate will be responsible for monitoring and maintaining our corporate IT systems ensuring optimal performance. The role requires technical expertise, attention to detail, and the ability to respond quickly to any issues that may arise. Responsibilities:

• System Monitoring: Continuously monitor network performance, server health, system errors via NOC monitoring dashboards to identify and resolve issues promptly.

• Incident Response: Respond to and troubleshoot network outages, performance degradation, and as applicable security threats using documentation and runbooks. Escalate complex system issues to senior IT on-call staff or management as necessary.

• Respond to alerts and/or errors including responding and entry into Mainframe screens.

• Documentation: Maintain accurate and up-to-date documentation on shifts for cross training and troubleshooting including using a ticketing tracking system.

• Communication: Collaborate with IT team members to coordinate network-related activities and share information on current network status and potential issues.

• Technical Support: Provide first-level technical support to internal users, addressing connectivity and performance related inquiries.

• Support and maintain corporate and RSC printers.

• Assist with Desktop provisioning and setup.

• Compliance and Best Practices: Ensure adherence to IT policies, compliance standards, and best practices in network management.

• Assist with training as needed for cross functional coverage and new team members.

  Technical Attributes & Characteristics:

  Required

• Problem-Solving: Strong analytical and problem-solving skills to troubleshoot system monitoring in a timely and effective way.

• Communication: Excellent communication and interpersonal skills.

• Availability: Willingness to work various shifts, such as nights, weekends, and holidays.

• Proven experience or training in network operations or similar role within IT

  Preferred

• Education: Bachelor's degree or Associates degree in Computer Science, Information Technology, or a related field

• Experience: Experience in network operations, system administration, or a similar role.

• Certifications: Certifications such as CompTIA Network+, CCNA, or equivalent.

• Hands-on experience with monitoring, network diagnostic, and network analytics tools.

• General knowledge of network infrastructure, including routers, switches, firewalls, Internet Service Providers, telephony and VPNs.

• Familiarity with Windows server environments.

• Familiarity with Cloud systems and technologies.

• Understanding of network security best practices and protocols (e.g. IPSEC, BGP, 802.11, QoS).

• Ability to learn and operate a mainframe system.

  Personal Attributes & Characteristics:

  Required

• Active Listening - Giving full attention to what other people are saying, taking time to understand the point being made, and asking appropriate questions.

• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.

• Time Management - Managing one’s own time.

• Troubleshooting - Determining causes of operating errors and deciding what to do.

• Speaking - Talking to others to convey information effectively.

• Judgment and Decision Making - Consider the benefits of potential actions.

• Written Comprehension - The ability to read and understand information and ideas presented in a technical manner

• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong.

• Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.

  Benefits available to you:

• Full insurance benefits package including Medical, Dental, & Vision

• Paid time off to foster work/life balance

• Profit sharing

• Bonus Pay opportunities

• Retirement funding opportunities

• Education reimbursement

• Health club reimbursement

• Career advancement opportunities

  Please note that for this role, relocation assistance is not available. Candidates should be willing and able to work in Fort Wayne, IN without the need for relocation support. We encourage local candidates or those already planning to move to the area to apply.

  About Do it Best:

  At Do it Best, we take pride in being the only U.S.–based and member-owned hardware & lumber/building material buying cooperative in the home improvement industry. We have made it our philosophy to serve over 3,800 member-owned locations across the United States and in over 50 countries by offering a full menu of exceptional merchandise and services to increase our member’s market share and profitability. By reaching over $4 billion in annual sales, Do it Best is the second largest co-op in the industry. Our success stems from our mission to make the best better, and our goal to help our members grow and achieve their dreams.