Job Information
Do it Best Corp. Store Operations Specialist in Fort Wayne, Indiana
Store Operations Specialist Location: Fort Wayne, IN Level: Salary Division / Department: Sales & Business Development / Store Conversions Reporting to position: Director of Strategic Initiatives Travel: Frequent - 75% About the Role: The Store Operations Specialist acts as an Ecommerce liaison, implementing best practices in-store that match that customers’ experience online. While members’ ecommerce sites are meant to drive customer traffic into their stores, the customer experience doesn’t end there. The Store Operations Specialist helps ensure that members are prepared to accept orders, promptly notify customers of deliveries, have a dedicated area of their store for order pick-up, and fulfill many other in-store best practices. If you have any prior experience working in any of the following positions, we strongly encourage you to apply: Retail Business Coach, Business Operations Specialist, Operations Manager, Regional Manager, District Manager, Retail Operations Manager Responsibilities include:
Visit members on-site to perform training services and implement operational best practices
Meet with members to analyze existing store operations and determine areas for improvement
Be able to use and train on key features of the Epicor POS platforms (Eagle, Bistrack, and Propello)
Coach members on best practices for inventory management
Build rapport with members by checking-in after training events and assisting as needed
Meet with members and express the value of in-store operations services at our bi-annual member conventions
Education and Experience:
Bachelor’s degree in business or related field
Experience in retail operations, retail merchandising, and/or point-of-sales
Skills and Abilities:
Efficient analytical skills to assess all elements of a member or prospect’s business
Driven to provide and recommend tools and programs to allow increased growth & profitability of members and Do it Best
Excellent project management skills
Quality communication skills, both verbal and written
Customer service oriented
Personable and positive
Computer/PC skills
Presentation and speaking skills
Benefits available to you:
Full insurance benefits package including Medical, Dental, & Vision
Paid time off to foster work/life balance
Profit sharing
Bonus Pay opportunities
Retirement funding opportunities
Education reimbursement
Health club reimbursement
Career advancement opportunities
About Do it Best: At Do it Best, we take pride in being the only U.S.–based, member-owned hardware, lumber, and building materials buying cooperative in the home improvement industry. Our philosophy is to serve thousands of member-owned locations in more than 50 countries by offering a full menu of exceptional merchandise and services, allowing member owners to be independent retailers to best serve their community’s needs with competitive pricing. Our success in reaching over $5 billion in annual sales stems from our mission to make the best better, and our goal to help our members grow and achieve their dreams.
Culture: Each team member is valued as an individual - with their intrinsic value at the forefront. We prioritize your career growth through one-on-one training, conferences, tuition assistance, mentoring and more. We encourage authentic relationships by hosting social events and fostering a culture where lasting friendships are made. In fact, the three most valued aspects of being a part of the Do it Best team are the culture, the compensation, and the level of fulfillment that each team member experiences from their role.
Our Philosophy: Serving others as we would like to be served Our Mission: Making the best even better Our Goal: Helping members grow and achieve their dreams