PTC Change Analyst

Fort Worth, TX

Hybrid

Contract

Our client is the largest freight railroad in the United States in search of an IT Change Analyst.

This opportunity will be a 12 month contract engagement based in the North Fort Worth area. You will have the opportunity to work a hybrid schedule (2 – 3 days onsite).

What You Will Be Doing

• Review and processing of all change requests to ensure proper thoroughness, prioritization (risk and impact), scheduling, and compliance with the PTC Change Management Process within the BMC Remedy ITSM Application.

• Provide assistance with updating and maintaining Change Management templates, system user access, training users concerning the use of the Change Management tools and processes.

• First level support for general change management questions and processing of requests.

• Prepare and communicate weekly change broadcasts and communications to the Change community.

• Build strong relationships with PTC stakeholders

Minimum requirements of role

• 1 year of minimum experience.

• Experience with and in-sync with traditional ITSM models as it pertains to IT Change Management.

• Fundamental concepts, practices, and procedures of IT Service Management best practices.

• Must have basic understanding of information technology principles, and an understanding of mid-tier applications, database, and telecommunications systems.

• Ticketing experience with ServiceNow or Remedy (or similar tools).

• Strong organizational, communication, and time management skills.

• Work independently as well as collaboratively within a team environment.

Preferred requirements of role

• Preference for ITIL certified candidates

• Experience applying ITIL centric change management processes and tools to support change request activity from various application, operational, and development support groups.

• Experience with Change Management tools such as BMC Remedy or ServiceNow.

• Experience with querying information, and developing reports using reporting tools such as Tableau, SAP Business Objects, etc.

• General ITIL Configuration Management and Release Management skills are helpful.

• Highly desired – Experience with PowerBI report development and report querying skills.

• Functional knowledge of a Configuration Management Database (CMDB) as well as conceptual relationship of configuration items.

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family

• Dental & Orthodontia Benefits

• Vision Benefits

• Health Savings Account (HSA)

• Health and Dependent Care Flexible Spending Accounts

• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance

• Hospital Indemnity Insurance

• 401(k) including match with pre and post-tax options

• Paid Sick Time Leave

• Legal and Identity Protection Plans

• Pre-tax Commuter Benefit

• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.

Posted by: VMS Sourcing

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