customer service rep.

• framingham , massachusetts (remote)

• posted 4 days ago

job details

summary

• $22.68 - $22.69 per hour

• temporary

• bachelor degree

• category management occupations

• referenceAB_4613982

job details

Ready to earn more and grow in your career? Do you enjoy doing the operational and customer service task for your employer? If so, we're recruiting for a junior level customer service agent, and it sounds like you might be an ideal fit. These roles can also be excellent points of entry into some of today's top companies. Read on to learn more and today.

salary: $22.68 - $22.69 per hour

shift: First

work hours: 8 AM - 5 PM

education: Bachelors

Responsibilities

• Respond accurately, promptly and effectively to all forms of customer communication, including phones, letters, Internet e-mails, chat, social media referrals.

• Resolve difficult and sensitive customer issues in an objective and timely manner, using problem solving and negotiation skills.

• Communicate with District Managers, Store Managers and Home Office personnel to resolve customer problems and answer questions. Escalate serious issues to protect the company/brand.

• Document customers and store information in customer tracking system. Code correctly and provide continuous updates until the issue is resolved and ready to close.

• Promote a positive Company image in support of Customer Service objectives and mission statement.

• Make sound judgment calls that align with the brand, escalation and customer service policies for social media customer related issues by following social media moderation guidelines.

• Multitask in a fast-paced environment and moderate a high volume of inbound/outbound content to provide good customer service follow up and follow through

• Special projects/duties as assigned

Skills

• Customer Service

• Client Service

• Customer support

Qualifications

• Years of experience: 2 years

• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

get in touch

we are here to help you with your questions.

ES

eena singh

• +1 555 555 5555 (tel:+1 555 555 5555)

• eena.singh@randstadusa.com