Summary: SMOC’s Energy Conservation Services (ECS) department serves our low-income clients through the Department of Energy (DOE) Weatherization Assistance Program (WAP), Heating Repair/Replacement Program (HEARTWAP), and the Utility-funded Weatherization and Appliance Management Programs. The responsibilities of the Senior HEARTWAP/Air-Source Heat Pump (ASHP) Specialist include providing technical services to all of the ECS Programs, ensuring that the programs meet all contractual, production, and technical obligations.

Why Work for SMOC?

• Flexible schedule, work/life balance and a 35-hour work week.

• Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.

• Employer Paid Life Insurance & AD&D and Long-Term Disability after 6 months of employment.

• Two Comprehensive Medical Plans with HRA Employer cost-sharing and 79% of premiums covered by the Employer.

• Dental w/ Orthodontic Coverage with 75% of premiums covered by the Employer

• EyeMed Vision Insurance

• 403(B) Retirement Plan with a company match on day one.

• Additional voluntary benefits including – additional Term and Whole Life Insurance policies, Accident Insurance, Critical Illness, and Short-Term Disability.

• Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

Primary Responsibilities:

• Attain technical knowledge of oil and gas-fired forced hot water and steam boilers and forced warm air systems; serve as subject matter expert for Air-Source Heat Pump Ductless Mini-Split systems (ASHP).

• Become fully knowledgeable in all Utility, HEARTWAP and agency procedures and guidelines.

• Evaluate, measure and assess potential heating system and oil tank repairs/replacements at clients’ homes and respond to emergency no-heat needs of clients.

• Develop and complete all required documentation for bidding process including obtaining proof of ownership, required signatures, heat loads and any other required documentation.

• Evaluate homes for potential ASHP conversions including system development and design in cooperation with installers and homeowners.

• Perform Quality Control Inspections to ensure compliance with all program guidelines, state and local codes.

• Accompany funder representatives on their inspections of completed or in-process work.

• Evaluate, monitor and improve contractor performance of installed measures, maintain program records according to established standards.

• Complete related program administrative duties; assist with appointment scheduling as needed.

• Provide staff and client education on energy conservation, communicating complex technical and program information with a demonstrated commitment to working on behalf of people of all income levels.

• Attend Utility and HEARTWAP trainings as required.

• Engage all clients by understanding and addressing their needs whether within or outside the scope of work.

• Generate referrals to other programs when appropriate.

• Attend and participate in team meetings as requested; communicate effectively with clients/staff in other areas.

• Maintain confidentiality of client, employee, and agency information in accordance with federal and state laws and funder requirements.

• Ensure compliance with program/department, agency, and/or funder requirements, as well as, SMOC policies & procedures.

• Other duties as assigned.

Knowledge and Skill Requirements:

• Education: High school diploma or equivalent required. Associate or Bachelor’s degree a plus.

• Degrees or Certificates in HVAC/R desirable.

• Fundamental knowledge of heating systems and components typically found in regional housing stock.

• Ability to measure the dimensions of floors, walls, ceilings, windows, and doors, and compute surface areas; compute the volume of conditioned space of a building and define the thermal envelope of a building.

• Knowledge of Air-Source Heat Pump Ductless Mini-Split systems strongly desired.

• Experience in energy conservation or energy efficiency.

• Ability to determine and specify heating system repairs or replacements.

• Working knowledge of steady-state efficiency identification and testing of all types of combustion appliances.

• Ability to estimate the heating and/or cooling load of a dwelling to ensure proper equipment sizing if the heating or cooling system is to be replaced.

• Excellent customer service skills.

• Strong analytical and problem-solving ability including practical math skills.

• Excellent verbal and written communication skills.

• Proficient with Microsoft Office suite.

• Ability to learn and master the use of proprietary software programs.

Organizational Relationship: Directly reports to Weatherization Technical Manager. Indirectly reports to Energy Conservation Programs Division Director. Direct reports of this position are - none. Indirect reports of this position are - none.

Physical Requirements: Have full range of mobility in upper and lower body. Be able to reach overhead. Be able to work in various positions, including but not limited to: stooping, standing, bending over, sitting, kneeling, and squatting for extended periods of time. Be able to lift, pull and push materials and equipment to complete assigned tasks. Be able to lift 50 pounds of weight frequently throughout the assigned workday. Be able to ascend and descend stairs. Be able to ascend and descend ladders.

Working Conditions: Potentially hazardous driving conditions, ice, snow, cold, potentially hazardous working conditions, i.e. asbestos, lead paint, volatile organic compounds. Office work is performed in a well-lit, smoke free environment. As part of the responsibilities of this position, the Sr. Residential Energy Specialist will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.

We are an equal opportunity employer committed to diversity in the workplace

Monday - Friday 8am - 4pm

35 Hours per week