Sales Support Representative

Role & Responsibilities

As a Sales Support Representative, you will ensure customer satisfaction and assist in achieving the company's revenue, profit, receivables, on-time and fill rate, quality, and safety goals. Your responsibilities will include managing customer account management (75%) and focusing on service, communication, and teamwork (25%). You will handle all aspects of the order cycle, ensuring on-time entries, maintaining order accuracy, and troubleshooting to provide a hassle-free experience for customers. Additionally, you will document and initiate dispute resolutions, engage with sales, and handle projects independently. Regular coordination with other departments like Credit, Logistics, Supply Chain, Operations, and Sales is crucial to ensure timely and complete deliveries.

Requirements

• 2-3 years of Manufacturing Customer Service/Order Entry experience

• Proficiency in Microsoft Office suite and ERP systems (SAP preferred)

• Highly personable

• Service-oriented

• Positive attitude

Job Type

This is a Contract-to-Hire position with a duration of 9 Month(s).

Work Site

This is a hybrid position (After 90 days) requiring some days on-site in Frankfort, Illinois and some days remote.

Work Environment

Office hours are from 8:00 AM to 4:30 PM with two 15-minute breaks. After 90 days, based on performance, a hybrid work schedule is available (2 days in-office, 3 days remote). The office environment is connected to a warehouse

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.