SUMMARY

The primary mission of this job position is to assist internal and external customers with customized and kitted product requests. This encompasses all aspects from providing quotations, coordinating artwork and/or kitting requests and processing orders received from multiple channels including, phone, web, live chat, email and fax.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

• Maintain a high level of knowledge in the customization techniques, including Pad Printing, Screen Printing, Embroidery, Decals.
• Understand various artwork file formats and compatibility with customization equipment as well as their role in creating customer proofs such as vector, png, eps, ai, jpeg etc...
• Maintain high level of knowledge of SAP with regards to products, orders and customer master information.
• Enters and follows through on all custom orders from time of entry through delivery to customers.
• Coordinates with appropriate departments and vendors to ensure the accuracy and timeliness of customers' custom orders.
• Responds to and enters customer orders submitted by phone, fax, and mail or in person.
• Enters and/or updates customer information in computer system. Assists customers with product selection.
• Handles and processes customer inquiries such as: product selection, sample and catalog requests, returned merchandise, order as needed items, price quotes, special pricing, status of orders, etc.
• Makes follow-up calls to customers regarding order information.
• Supplies information to team leader with regard to customer feedback concerning satisfaction of service or products.
• Responsible for maintaining and referencing current manufacturers' product literature.
• Continual self-education through the use of training sessions, reading materials, catalog review, etc.
• Other duties may be assigned.

ASSOCIATE RESPONSIBILITIES

• Responsible for understanding, supporting, and living our core values.
• Expected to value Candor by being open, honest, and respectful when communicating.
• Ability to achieve individual and company goals through High Performance with passion, innovation, and commitment to continuous learning.
• Always have at the heart of everything Indispensable Service to your fellow associates, customers, our partners, and our community.
• We believe People are the foundation of our business and expectations include valuing the team, our diversity, taking pride in our character, and personal responsibility.

EDUCATION/EXPERIENCE

• High school diploma or general education degree (GED) required.
• 1-3 years related experience and/or training preferred.
• Previous customer service experience performed at a high level along with the ability to multi-task in a fast-paced work environment necessary.
• Extensive knowledge and proficiency of customer service procedures and related computer software to including SAP, Microsoft and Quoting Database.
• Excellent phone and Customer Service skills with good voice tone when talking with customers.
• Ability to handle multiple tasks. Must exhibit strong organizational and accuracy skills. Must possess excellent interpersonal skills. Type proficiently 35-45 wpm.
• Able to work independently or within a team environment. Appropriate dress for business setting with good personal hygiene habits.

Pay: $18/hr

The Wurth Difference:

• Proactive supply chain solutions customized to your business, your industry
• Industrial products and services delivered with prompt, personal attention
• Inventory management solutions that keep your production line moving smoothly
• Complete program support from initial design, to implementation, training, to ongoing analysis

Why Wurth:

• Maternity/Paternal leave after 1 year of service
• Tuition Reimbursement eligible after 1 year of service
• Health benefits and programs - medical, vision, dental, life insurance and more
• Additional benefits 401(k), short term disability, long term disability
• Paid Time Off, accrued per pay period, additional day earned per year of service
• 10 paid holidays

FIND OUT MORE ABOUT OUR COMPANY CULTURE:

• Linkedln - https://www.linkedin.com/company/wurth-industry-north-america
• Facebook - https://facebook.com/Wurthlndustry
• YouTube - https://youtube.com/c/WurthlndustryNorthAmerica

EEOC STATEMENT:

The Wurth Industry North America group of companies are Equal Opportunity Employers and do not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, genetic trait or predisposition, carrier status, citizenship, veteran or military status, and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. Wurth will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws.