Summary:

Support STULZ Key Accounts internally - including processing orders, maintaining communication for scheduling, preparing customer/rep correspondences, and resolving customer issues/complaints to ensure customer satisfaction. This position reports directly to the Order Processing Manager and requires self-direction and organizational skills.

Essential Duties and Responsibilities:

Primary Responsibilities

• Manage Cyberselect data requirements specific to Key Account quotes
• Facilitate meetings with KAMs and reps that are linked to Key Accounts - as required
• Manage internal SAP (ERP) system requirements/data specific to Key Account orders
• This includes OPD Specialist Level I duties as pertaining specifically to Key Account orders
• Manage external customer contact/schedule as required in support of Key Account Manager or Rep
• Facilitate bi-weekly Hot Projects Meeting for sales team; manage follow-up
• Freight quote requests and re-consignments requests as needed - specific to Key Accounts
• Manage project plans
• Support KAM, RSM, NSM as needed with large project/key account management duties as assigned by Client Services Manager.

Secondary Responsibilities - Order Processing Specialist Level I Coverage as required

• Enter ACCURATELY for all orders the following information:
  • Pricing (Net, List, Commission Splits, Partners, Customer Cards, Tagging, Product Hierarchy, Header Information, etc.)
  • Product detail configurations for options required/ordered
  • Ensure proper documentation (PO, Project Information Sheet, Credit Application, etc.) is attached for contracts to review
  • Proper shipping requirements are noted in the order (SandH, Customer Arranged, etc.)
  • Communicate effectively/concisely with rep force and customers (both internal/external) in regards to order status, shipping information, and change requests.
• Develop/maintain professional relationships internal/external to the company that are required for supporting the Order Processing Department (BOM configuration, Applications, STULZ Representatives, STULZ End-site users, Regional Sales Managers, Key Account Managers, Shipping, STULZ Carriers, Accounting, Engineering, Purchasing, Planning, etc.)
• Additional duties as assigned by client services manager: to ensure excellent customer service and Key Account support

Qualifications

To perform this job successfully, an individual must be very detail-oriented, be able to perform each essential duty to a high standard of satisfaction, and possess good customer relations/people skills as well as excellent verbal and written communication skills.

Education/Experience:

This position requires a high school diploma or equivalent and 2-5 years of experience in the field or in a related area. Familiarity with standard concepts, practices, and procedures within the customer service/order processing field is required.

Required Skills:

• 45-55 WPM - required
• Must have the ability to follow and give written and verbal instructions - in English
• Must have the ability to speak effectively with co-workers and customers to perform daily duties
• Must have the ability to multitask throughout the day and still meet the daily objectives as directed
• Must have basic Excel/Word skills - including an understanding of basic formulas in Excel

Other Skills:

• Self-motivated/Self-directed
• Excellent organizational skills
• Detail-oriented
• Proficient in office software programs: Outlook, Word, Excel
• SAP experience preferred