Adecco Staffing is looking for a Customer Service Representative for a local distribution center in Fresno, CA. As a Customer Service Representative, you will be the primary point of contact for our customers, providing assistance, resolving issues, and ensuring a high level of customer satisfaction. You will handle a variety of inquiries via phone, email, and chat, and work closely with other departments to ensure a seamless customer experience. This position starts between $18-22 hourly.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

• Provide accurate information regarding products, services, and policies.

• Handle and resolve customer complaints, escalating issues when necessary.

• Diagnose and resolve technical or service issues.

• Process orders, forms, applications, and requests.

• Follow up with customers to ensure their issues are resolved and they are satisfied with the service.

• Maintain detailed records of customer interactions, transactions, comments, and complaints.

• Use CRM systems to manage customer accounts and track interactions.

• Collaborate with team members and other departments to resolve complex issues.

• Participate in team meetings and training sessions to stay updated on products, services, and policies.

• Adhere to company policies and procedures.

• Strive to meet performance metrics and goals, such as response time, resolution time, and customer satisfaction scores.

• Identify and suggest process improvements to enhance efficiency and customer satisfaction.

• Stay informed about industry trends and best practices in customer service.

Qualifications:

• High school diploma or equivalent; some college or a degree is a plus.

• Proven customer service experience, preferably 1-3 years or more.

• Excellent communication and interpersonal skills.

• Strong problem-solving abilities and attention to detail.

• Proficiency with CRM software and basic computer applications.

• Ability to handle stressful situations with patience and professionalism.

• Flexibility to work in shifts, including weekends and holidays if required.

Pay Details: $18.00 to $20.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.