Description

We are looking for a strong tier 3 Help Desk candidate to join a great team, that is a in the manufacturing industry . As a Help Desk Analyst, you will be part of a team responsible for troubleshooting and providing excellent customer service.

Responsibilities:

• Respond to and resolve customer inquiries efficiently and professionally

• Process and troubleshoot issues related to Office 365

• Work in a team setting to effectively handle customer service needs

• Utilize knowledge of Microsoft systems along with basic computer hardware understanding

• Adapt quickly to new technologies and changes in the service management software

• Contribute positively to the team dynamic and work environment

• Display a proactive attitude in learning new systems and processes

• Provide basic networking and infrastructure knowledge to the team

• Manage customer accounts and take appropriate action as needed.

Requirements

• The applicant must possess knowledge and skills in using Microsoft Suite for daily operations.

• The candidate should have a clear understanding of Computer Hardware and its components.

• Demonstrated ability to troubleshoot and resolve technical issues.

• Excellent verbal and written communication skills are required.

• The applicant should have the ability to work in a team and collaborate with various departments.

• Prior experience in a help desk role within the manufacturing industry is highly desirable.

• The candidate must have strong problem-solving abilities.

• The ability to work in a fast-paced environment and handle multiple tasks simultaneously is required.

• A degree in Computer Science, Information Technology, or a related field is preferred.

• The candidate should have a strong customer service orientation.

• The willingness to keep up-to-date with the latest technological trends and improvements is expected.

• Flexibility to work in shifts if required.

• The ability to maintain confidentiality and handle sensitive information responsibly is essential.

• The candidate must have strong organizational and time-management skills.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .