Flik Hospitality Group

Salary: $75000 - $85000 / year

What makes FLIK click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

The Assistant General Manager will serve as the point of contact as well as lead the reception team and will be the Senior Compass representative on campus and should be the direct conduit to the client and DM pertaining to any challenges, communications, and escalations of information. They will be responsible for complete oversight.

The AGM ensures that all policies and procedures are followed and that team members at the site are operating at maximum efficiency. You will provide planning and direction within the site location to achieve operational and financial goals in a dynamic environment. You will maintain strong client relationships and work to fulfill our mission to provide a great hospitality experience to our customers. The expected travel amount is 10%.

Key Responsibilities include the following (other duties may be assigned):

• Management of operations including Reception, Reservations, Community Management, Conference Coordination, and Space Management platform Support.

• Manage execution of any key objectives or client projects directed by the General Manager.

• Provide a high profile, visual presence throughout the site in order to build and retain strong relationships.

• Ensure service standards are maintained with target audit score.

• Manage performance of onsite team including training development plan and regular performance reviews.

• Build and maintain relationships with Executive Committee Admins and High-Level Clients.

• Foster strong interdepartmental relationships.

• Oversee the strategic booking of space within the system to ensure maximum utilization of the facilities.

• Ensure Rapport policies and procedures are being followed.

• Align the Rapport and Client Values.

• Champions development within the account; conducts performance evaluations, along with succession planning; has full understanding of all roles within the operation.

• Ensures consistent and fair administration of all policies and procedures.

• Leads projects and initiatives directly related to Rapport lines of business.

Preferred Qualifications:

• Bachelor's degree and minimum of three (3) years of management experience, preferably in conference center, hotel operations, or hospitality management. Communications, Event Planning or Hospitality background preferred.

• Is well-versed in all aspects of conference center management with a proven track record of success.

• Has proven track record of leading a business and a team, strong customer service, and good business and financial acumen.

• Demonstrates strong initiative, critical thinking, ownership, communications (listening, written, and verbal), multi-tasking, prioritization, and organization skills.

• Champions the inclusion mindset, and is proactive, positive, professional, and resilient.

• Excellent computer skills and proficiency with Microsoft Office suite.

• Demonstrates work experience with reservation software platforms.

• Catering or other food service-related experience.

• Ability to work independently, prioritize effectively and make decisions when faced with ambiguity.

• Ability to adapt quickly to change and maintain a flexible approach when providing customer support.

Apply to Flik today!

Flik is a member of Compass Group USA

Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Flik maintains a drug-free workplace.

Associates at Flik Hospitality are offered many fantastic benefits.

• Medical

• Dental

• Vision

• Life Insurance/ AD

• Disability Insurance

• Retirement Plan

• Paid Time Off

• Holiday Time Off (varies by site/state)

• Associate Shopping Program

• Health and Wellness Programs

• Discount Marketplace

• Identity Theft Protection

• Pet Insurance

• Commuter Benefits

• Employee Assistance Program

• Flexible Spending Accounts (FSAs)

Req ID: 1347026

Flik Hospitality Group

JEANNE M LANE

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