Job Information
Robert Half Programmer Analyst in Ft Worth, Texas
Description DEPARTMENT: Shop
REPORTS TO: Operations Manager
COMPENSATION TYPE: Salary, Exempt
POSITION OVERVIEW: Responsible for designing, programming, and maintaining control systems for
our clients’ A/V systems, ensuring seamless integration and optimal performance across all platforms.
This role requires a blend of technical expertise, creative design and problem-solving, and effective
communication skills.
COORDINATES WITH: Account Manager, System Designer, Project Manager, Operations Administrator,
Shop Lead, Project Lead, and Customer Support (CS) Administrator. Also coordinates with
manufacturers/vendors, manufacturer representatives, client representative, and AV consultants (as
applicable). Finally, coordinates with the client, end-user, and their technical team (or IT vendor).
KEY RESULT AREAS (KRA’S):
- Programming Roles & Responsibilities
• Design and program control systems for audio/visual equipment including projectors,
screens, lighting, audio processors, and conferencing systems.
• Develop and implement custom control interfaces using software platforms such as
Crestron, AMX, QSYS, or similar.
• Provide technical advice/support to the Team—internal technical expert.
• Integrate A/V systems with existing IT infrastructure and ensure compatibility with network
protocols and security standards.
• Load and test code in the shop before deploying code to client’s location.
• Assist Customer Support Team with service issues.
• Conduct regular maintenance checks and updates on A/V systems to ensure optimal
performance.
• Diagnose and resolve hardware and software issues related to A/V control systems promptly.
• Provide on-site and remote technical support for A/V system users.
• Conduct regular maintenance checks and updates on A/V systems to ensure optimal
performance.
• Diagnose and resolve hardware and software issues related to A/V control systems promptly.
• Provide on-site and remote technical support for A/V system users.
- Efficiency
• Complete programming in timeframe budgeted and clients’/stakeholders’ deadlines
• Test all programming before loading into the client’s environment
• Submit accurate time log and work log entries daily
• Submit credit card receipts each week, at a minimum
EA Job Description - Shop - ProgrammerProgrammer Page 2 of 3
- Performance
• Present engaging client training sessions and support for using the control systems; earn
excellent client feedback
• Ensure all control systems are assembled, tested, and project-ready before it leaves the shop
• Acquire 1 Certified Technology Specialist (CTS) Renewal Units (RU) or manufacturer/vendor
certification each month
• Support Service work orders as available
- Coordination
• Coordinates with Operations Manager or Administrator, Project Manager, and the Project
Team on schedule and timelines
• Coordinates with Client and Project Team to ensure on-time project completion
• Coordinate with CS Administrator to provide extra service capacity Requirements
DEPARTMENT: Shop
REPORTS TO: Operations Manager
COMPENSATION TYPE: Salary, Exempt
POSITION OVERVIEW: Responsible for designing, programming, and maintaining control systems for
our clients’ A/V systems, ensuring seamless integration and optimal performance across all platforms.
This role requires a blend of technical expertise, creative design and problem-solving, and effective
communication skills.
COORDINATES WITH: Account Manager, System Designer, Project Manager, Operations Administrator,
Shop Lead, Project Lead, and Customer Support (CS) Administrator. Also coordinates with
manufacturers/vendors, manufacturer representatives, client representative, and AV consultants (as
applicable). Finally, coordinates with the client, end-user, and their technical team (or IT vendor).
KEY RESULT AREAS (KRA’S):
- Programming Roles & Responsibilities
• Design and program control systems for audio/visual equipment including projectors,
screens, lighting, audio processors, and conferencing systems.
• Develop and implement custom control interfaces using software platforms such as
Crestron, AMX, QSYS, or similar.
• Provide technical advice/support to the Team—internal technical expert.
• Integrate A/V systems with existing IT infrastructure and ensure compatibility with network
protocols and security standards.
• Load and test code in the shop before deploying code to client’s location.
• Assist Customer Support Team with service issues.
• Conduct regular maintenance checks and updates on A/V systems to ensure optimal
performance.
• Diagnose and resolve hardware and software issues related to A/V control systems promptly.
• Provide on-site and remote technical support for A/V system users.
• Conduct regular maintenance checks and updates on A/V systems to ensure optimal
performance.
• Diagnose and resolve hardware and software issues related to A/V control systems promptly.
• Provide on-site and remote technical support for A/V system users.
- Efficiency
• Complete programming in timeframe budgeted and clients’/stakeholders’ deadlines
• Test all programming before loading into the client’s environment
• Submit accurate time log and work log entries daily
• Submit credit card receipts each week, at a minimum
EA Job Description - Shop - ProgrammerProgrammer Page 2 of 3
- Performance
• Present engaging client training sessions and support for using the control systems; earn
excellent client feedback
• Ensure all control systems are assembled, tested, and project-ready before it leaves the shop
• Acquire 1 Certified Technology Specialist (CTS) Renewal Units (RU) or manufacturer/vendor
certification each month
• Support Service work orders as available
- Coordination
• Coordinates with Operations Manager or Administrator, Project Manager, and the Project
Team on schedule and timelines
• Coordinates with Client and Project Team to ensure on-time project completion
• Coordinate with CS Administrator to provide extra service capacity
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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