Engineering Systems Specialist III

Company : Safran Seats

Job field : Software

Location : Gainesville , Texas , United States

Contract type : Permanent

Contract duration : Full-time

Required degree : Bachelor's Degree

Required experience : More than 5 years

Salary range : Based on Market Rate

# 2024-140697

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Job Description

Objective:

The primary objective(s) of the Engineering Systems Specialist 3 will be to assist clients with the use of CAD/PLM Software (Pro-Engineer, CATIA, and/or other CAD system), provide product assistance and support, troubleshoot engineering software challenges, and provide written documentation for the support team.

Responsible for managing technical support cases for multiple clients and assist in the resolution of technical, business and logical software issues. The individual will also be expected to identify and document software issues and collaborate with the Engineering team to achieve resolution. The candidate will provide solutions and system improvements for the use of CAD/PLM software. Additionally, this person will build and maintain strong client relationships. This position will work under minimal supervision.

Authorities:

This position has the authority and the right to control, command Engineering Systems activities and ensure compliance to the applicable defined company and department policies, processes, practices and the defined objectives

Main Function Responsibilities:

A) Troubleshoot and quickly diagnose CAD and PLM software issues

B) Interface with the customer staff

C) Work with a diverse group of customers with varying skills and different job functions

D) Report task status and implement recovery plans as needed

E) Provide direction, technical oversight, and support internal customers on current and future CAD and PLM system processes

Complementary Description

F) Create customization and automation for CATIA and/or Pro/E software

G) Develop and train users with skills necessary to support projects and department/company goals

H) Maintain CAD and PLM environments including settings, reference data, and user accounts

I) Manage CAE software for engineering analysis including installations and support

J) Manage CAM software (NC programming) including installations and support (EdgeCAM, MasterCAM, or similar program desired)

K) Provide help desk support to software users including answering help desk phone, answering department email, and working issues within internal ticketing system

L) Read and plot full scale engineering drawings

M) Utilize test case management software to run and build test cases and scenarios for development testing

N) Cross-train and provide direction for less experienced team members

O) Participate in internal and external projects of significant scope including requirements gathering, scope definition, and contribute expertise as required

P) Enroll software licenses on applicable servers

Q) Custom application coding and maintenance (Java, C++, Visual Basic, and/or comparable coding language preferred)

R) Performs other duties as assigned.

Job Requirements

Qualification Requirements:

A. Education & Qualification:

• Bachelor's degree in related Engineering or Computer Science field, OR an Associate's degree in engineering or computer science field PLUS 3 years of related experience OR 6 years related experience in lieu of a degree is required

B. Work Experience - Technical knowledge:

• 5 years of support in technical capabilities administering and managing CAD Software and PLM Systems, involvement in problem solving teams, and mentoring of employees required

• LEAN Engineering or 6 Sigma training desired

C. Professional Skills:

• Proficient in Microsoft Office applications (Word, Excel, PowerPoint required)

• Familiar with Email and Calendar applications in a professional environment

• Establish a complete fluency and understanding of CATIA and/or Pro/E CAD software

• Advanced understanding of IT infrastructure and hardware (server setup and database administrative experience desired)

• Experience in using Model Based Definition, Functional Tolerancing and Annotation, or Geometric Dimensioning and Tolerancing

• Understanding of root cause analysis and corrective actions

• Knowledge of mechanical design

• Exposure to methods and installation procedures of CAD and PLM software (CATIA, Pro/Engineer, SmarTeam, Intralink desired)

• Must have the ability to generate written communication and to operate required office equipment.

• Ability to read and review written communication.

• Speech and hearing abilities that allow individual to communicate clearly and distinctly in English.

D. Behavioral Skills:

• Organization and time management skills

• Ability to work effectively in a team environment

• Ability to follow a task through to completion.

E. Desirable Aspects:

• RCCA

• CATIA V5

• SmarTeam

• Windchill

Specificity of the job

International and/or Domestic travel required; More than 1 week per year

Locate your future workplace

2000 Weber DrTX 76240

Gainesville

Texas United States

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Safran is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.