Performs receptionist, registration, and clerical duties associated with direct and scheduled patient admissions.

Reports to: Patient Access Supervisor

Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy. Drag Edit Delete

Distributes and explains forms, documents, and educational handouts to patients or family members. Drag Edit Delete

Meets with patient or patient's caregiver before or after admission to exchange necessary information and documentation. Provides explanation of process and addresses concerns and questions. Drag Edit Delete

Communicates with admitting physician's office, nursing unit staff, and/or other appropriate personnel regarding admission to exchange necessary information and determine placement. Drag Edit Delete

Maintains current knowledge of all rules and regulations governing third party admissions/registrations and pre-certification requirements Drag Edit Delete

Verifies insurance eligibility and creates estimates based on services rendered, including co-pays, deductibles and out-of-pocket amounts. Drag Edit Delete

Verifies precertification/authorization on file matches test/procedure/services being performed. Drag Edit Delete

Maintains an acceptable registration error rate & collections goal.

Minimum Education High school diploma or equivalent - Required Drag Edit Delete

Minimum Education Two years college or medical office specialist education - Preferred Drag Edit Delete

Required Skills Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Must be able to function appropriately in a multi-task setting. General understanding of medical terminology and medical insurance. Drag Edit Delete

Required Skills Certifications: BLS certification from the American Heart Association (AHA) or American Red Cross (ARC) - Required within 90 days of hire, if not current upon hire. Drag Edit Delete

Minimum Work Experience 2 years experience in hospital patient access/registration or medical office with emphasis on medical insurance and collections/accounts receivable - Required Appropriate level of other hospital clerical or relevant customer service experience given consideration in lieu of

Job: *Administration/Clerical

Organization: **

Title: Patient Access Rep I - SSED 10A - 830P

Location: Tennessee-Gallatin

Requisition ID: 7457-11795