Role purpose

To support the Senior HR Manager by providing high quality HR generalist support to the Head Office Support and Enabling Functions network of employees (circa 300).

This position will be based either in Peterborough or London but may require occasional travel to other sites, mainly Radius Park & Hatfield.

Key responsibilities are to provide strong generalist and administration support to all employees within the Support/Enabling functions and to support the Senior HR Manager with the management of varied HR matters. This role will require a high degree of advisory and administration tasks however will also offer the opportunity to support projects that will shape the business going forward.

Key accountabilities

• Understand the business strategy and support the people agenda to support its delivery

• Own the contractual administration process for new joiners, leavers and movements within the organisation

• Provide guidance, advice and coaching to managers on general day-to-day queries

• Work in harmony as directed by the Senior HR Manager to provide support to the business

• Support the central recruitment, administration, learning and systems teams as required

• Support and coach managers with employee relation issues.

• Manage the administration of employee relation cases, sickness, maternity leave, ad hoc letter request etc.

• Maintain accurate records relating to employees and contractors within IR35 leglislation

• Support our offshore HR team with response to day to day people related queries.

• Support the business with any Workday related queries

• Audit the employee data management system to ensure all records are up to date

• Works proactively with other HR colleagues to share learning, best practice and drive efficiency.

• Lead and report on individual HR projects assigned as and when required

• Support the business with engagement by conducting regular ‘pulse take’ interviews and data collation from our engagement surveys and action planning

• Keeps up to date on key changes that may affect HR, understands current trends, best practice and innovations.

Role specific experience and skills

• Human Resource Generalist and/or Administration experience is preferred

• Experience in fast paced environment preferred

• Experiencing in drafting emails and letters

• Exposure to some Employee Relations issues is desirable

• Experience in a small-medium size commercial and professional organisation, which is customer focused

• Competent in administrative duties.

• Experience of working in a centre of excellence/offshore HR model would be valuable.

• Excellent organisational and stakeholder management experience is preferred.

General

experience and personal qualities

• Excellent attention to detail

• A good communicator that is able to work partnership to support the business

• An independent worker that is able to work with minimum supervision

• An appreciation of working with different client groups and the need to tailor your approach accordingly

• A ‘roll your sleeves up’ attitude

• Able to handle multiple tasks simultaneously

• Excellent time management and organisational skills

• Flexibility towards managing priorities and work generally

• A pragmatic and ‘can do’ attitude, along with energy and enthusiasm

• Excellent interpersonal and communication skills

• Solid Microsoft skills in Word, PowerPoint and Excel and HRIS skills

• Excellent customer service skills/experience

Founded in 1976, Travelex has grown to become one of the market leading specialist providers of foreign exchange products, solutions and services, operating across the entire value chain of the foreign exchange industry in more than 20 countries. We have developed a growing network of over 900 ATMs and more than 1,100 stores in the some of the world’s top international airports and in major transport hubs, premium shopping malls, high street locations, supermarkets and city centres.

Travelex has built a growing online and mobile foreign exchange platform, and we also process and deliver foreign currency orders for major banks, travel agencies and hotels worldwide. In addition, we source and distribute large quantities of foreign currency banknotes for customers on a wholesale basis - including for central banks and international financial institutions. We also offer a range of remittance and international money transfer products around the world.