Job Information
Thrivent Financial Director of Planning Operations in Germantown, Wisconsin
Summary
The Director of Planning Operations position will oversee the planning department including all team members, procedures and processes for the practice. Key responsibilities include management of team members, oversight of processes, preparation of financial plans, investment research and analysis, and coordination of client service needs with team members.
Hours are in Central Standard Time: M/Tu 9:00 am – 6:00 pm, W 9:00 am – 5:00 pm, Tr 9:00 am – 4:00 pm, F 9:00 am – 1:00 pm
This position can be in person, hybrid, or remote.
Compensation
Compensation varies based on the specific qualifications and experience of the individual with a target range of $90,000 to $120,000
This position is eligible for team bonuses, a health insurance stipend with HSA matching, a simple IRA match, and 80 hours of PTO and 20 hours of volunteer time off.
Job Description
ResponsibilitiesOversee Planning Department Team:
Oversee workflow and job responsibilities of planning department team members
Direct Reports: Paraplanner, Financial Planning Coordinator, Financial Planning Intern
Lead training and development for planning department team members
Work with leadership to build out planning department infrastructure as needed
Identify and offer recommendations on how to optimize workflows
Keep up-to-date knowledge of financial planning concepts and industry and assist rest of team in upkeeping relevant knowledge for their respective positions
Financial Data Management:
Work with Financial Planning Coordinator to oversee and improve processes for collecting client data
Work with Paraplanner to oversee and improve process for inputting and maintaining client data in MoneyGuidePro, client files, and Salesforce CRM
Facilitate process to gather and maintain customer suitability information
Case Analysis and Plan Creation:
Together with Paraplanner, prepare and update written plans and presentation material for client meetings
Work with advisory team to refine process for creating and implementing written plans and insight summaries
Research and respond to client inquiries
Deepen existing client relationships through processing of client requests, resolving client questions, and making sure client information and documentation are up to date
Research and analyze investment and portfolio allocations
Assist in generating performance reports
Handle request for transfers of funds in and out of accounts by tasking to CSA for processing
Track cash balances for retirement account decumulation
Track tax planning elements through year to provide insights during tax season
Analyze cash flow and spending projections for clients
Other responsibilities as assigned by the Lead Advisor
Qualifications
3+ years industry experience required
Certified Financial Planner or Chartered Financial Analyst designation required
Securities (7/66, or 7/63 & 65) and Life, Health, and Annuity registration required
Bachelor’s degree in Financial Planning, Finance, Accounting or Economics preferred
Extremely strong organizational skills
Strong communication and interpersonal skills
Technical computer aptitude and knowledge of business tools (e.g., Microsoft Word, Excel, PowerPoint, Salesforce) or ability to learn
Ability to handle multiple tasks and maintain a high quality of work while experiencing frequent interruptions
Ability to maintain integrity of sensitive/confidential information
Competencies
Planning/Organizing
Customer Focus
Communication
Interpersonal Skills
Teamwork and Collaboration
Adaptability/Flexibility
External/Internal Dependencies
Must be able to work with all roles of Gateway Associates
Must be able to represent the organization in work with external clients
Must be able to cultivate and maintain relationships with outside organizations
As part of Gateway Assocaites' recruiting/hiring/contracting process, a verification of a candidate's background will be made to complete the process. Fingerprints will be required as part of FINRA registration process for submission to the Federal Bureau of Investigation for review against nationwide fingerprint records.
All persons with securities registrations are subject to TIMI’s Outside Securities Accounts Policy which requires all outside brokerage accounts to be maintained at one of the firms designated by TIMI.
At Thrivent, we believe money is a tool, not a goal. Driven by a higher purpose at our core, we are committed to providing financial advice, investments, insurance, banking and generosity programs to help people make the most of all they’ve been given. At our heart, we are a membership-owned fraternal organization, as well as a holistic financial services organization, dedicated to serving the unique needs of our customers. We focus on their goals and priorities, guiding them toward financial choices that will help them live the life they want today—and tomorrow.
For over 100 years, Thrivent has been helping people build their financial futures and live more generous lives. Today, it’s a Fortune 500 company that offers a full range of expert financial solutions, serving more than 2 million customers, as well as the communities in which they live and work.
Thrivent fosters a diverse workforce to serve our diverse clientele, reflecting a wide range of backgrounds and experiences. If you’re intrigued about our work and the possibility of becoming part of it, we invite you to visit Thrivent.com to learn more. You won’t just build a career; you’ll be part of an organization focused on growing, innovating, and serving.