POSITION SUMMARY

Bank Customer Service Representatives / Tellers are responsible for providing exceptional customer service including efficient and accurate transaction processing. This position requires work assignments to all branch offices on a "planned or unplanned" basis.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.  

ESSENTIAL FUNCTIONS

• Accept deposits, loan payments, process checking and savings account withdrawals
• Cash checks
• Maintain adequate cash drawer limits at all times, when needed
• Balance cash drawer in accordance with Bank procedures and regulations including the processing of cashed checks.
• Answer customer inquiries and refer customers to the proper service area when necessary
• Maintain the highest level of confidentiality with all information obtained
• Promotes the bank's products and services
• Represent the Bank in a manner that maintains and expands positive relations with all customers, potential customers and coworkers
• Perform as a team member in allocating and coordinating the workflow.
• Contribute to the fulfillment of branch and bank wide objectives and goals
• Comply with all department and company policies, procedures, and regulations
• May represent the Bank in various community, civic, and community reinvestment functions to further enhance the Bank's image and develop additional business
• May be responsible for bank opening and/or closing
• Interview customers to explain and obtain information needed to open new accounts and bank products.
• Explain and cross sell all available bank products and tract products sold and offered
• Complete documents and correspondence to customers as needed. Make customer contacts by phone and mail as to on-boarding procedures
• Other duties as assigned.

SKILLS & ABILITIES

Education : High School Graduate or General Education Degree (GED) required.  

Experience : Six months to one year teller experience preferred but not required.  Previous cash handling experience required.  

Computer Skills

Microsoft Word, Jack Henry Platform System, Teller Jack Henry System, Excel

Other Requirements

Will be required to complete online banking training courses.