The APWU Health Plan is seeking a Senior Training and Development Specialist to join our Training and Productivity Department. This position provides supervision and demonstrate leadership qualities by developing, coordinating and delivering accurate operational reference material, training programs, and bargaining unit standards, and procedures.

Primary Accountabilities:

• Provide leadership and supervision to the training team.
• Provide innovative training by maintaining and updating knowledge of current practices and techniques in the field.
• Design, improve, and conduct in-house training - including videos, job aids, etc.
• Develop operational standards to accurately measure the success of training program(s).
• Schedule training classes - by greatest need, Plan priority, available resources, etc.
• Conduct regular training need assessments within the business units.
• Ensure business units have set standards by work type as needed.
• Work with business departments to maintain, write, update and archive procedures and policies.
• Provide updates to upper management on a regular and as-needed basis.
• Develop and assess training evaluations for all classes.
• Operate within prescribed budgetary confines.
• Perform other duties as assigned.

Qualifications:

• AA degree preferred or related experience.
• A minimum of 5 years healthcare and claims training experience required.
• Demonstrated ability in the techniques and procedures associated with development, implementation, and presentation of training programs. Must have knowledge of virtual training methodologies to accommodate work from home staff.
• Thorough understanding of processing systems (e.g. Formworks, OnBase, QNXT, Claims Exchange, etc.)
• Exceptional verbal and written skills.
• Sound leadership and motivational skills.
• Solid decision-making and organizational skills.
• Proven ability to work effectively in an independent or team environment.
• Proficient in Microsoft Suite as well as demonstrated expertise in various training/presentation applications.

Apply below

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