The Customer Service Representative is responsible for processing transactions and paying out funds in accordance with bank procedures. This position requires expertise in customer service*. *

We are seeking someone to perform the following:

• Process customer transactions and answers or investigates customer inquiries.
• Directs/refers customers to the Relationship Manager.
• Be knowledgeable on Macatawa Bank's products and services and know how to recognize when they will be beneficial for a customer.
• Follows policies and procedures of the bank to ensure proper and accurate balancing of your own cash drawer to minimize loss exposure to the bank.
• Stays up-to-date on the current products and fee structures of the bank.
• Uphold the Macatawa Service Standards.

The candidate must have:

• High School Diploma or equivalent
• Excellent face-to-face customer service experience
• Cash handling experience is preferred
• Basic computer skills preferred

A Successful CSR has the following characteristics:

• Positive Attitude
• Personable
• Friendly