Are you ready to lead transformative change in healthcare? Join us as an Improvement Specialist Senior where you'll collaborate with our dynamic team to spearhead operational enhancement projects that revolutionize patient and family experiences across clinical and nonclinical realms. Dive into complex challenges, analyzing and refining existing processes to achieve tangible improvements, as evidenced by robust data metrics. Your mission? To architect sustainable, measurable clinical and business process optimizations that not only elevate care quality but also align with our organization's vision of personalized market-leading healthcare. As a champion of consumer centric innovation, you'll leverage design thinking and human-centered approaches to identify and address critical improvement areas directly impacting consumer perception. We're seeking a self-starter who thrives in ambiguity, excels at forging connections, and fearlessly advocates for transformative change to all levels of leadership. If you're ready to drive healthcare excellence through collaboration, courage, and unwavering commitment, we want you on our team.

Job Summary

Partners with team members to manage operational improvement projects throughout the organization including both clinical and non-clinical areas to accomplish measurable improvements in patient and family experiences as evidenced by data sets (business process improvements). Work assignments are typically more complex and larger in scope. Analyzes and measures the effectiveness of existing processes and develops sustainable, repeatable, and quantifiable clinical and business process improvements. Collects and analyzes process and/or quality data to initiate, develop, and recommend operational practices and procedures that focus on holistically improving the experience of care in order to enhance performance on regulatory measures, support the organizations mission, vision and values and driving personalized care and market share, enhanced safety, increased productivity, and reduced cost. Effectively partners with clinical and non-clinical staff and leadership across the organization to drive change. Is able to view healthcare through a consumer lens and identify areas in need of improvement based on data and evaluation. Is able to develop sustainable strategies to drive this improvement that result in a direct impact on consumer perception, using design thinking and human centered design in this approach.

Essential Functions

• Supports and drives improvement activities for accountable areas based on organizational priorities (project management, measurable deliverables, milestones, and data informed strategy).

• Serves as a liaison between various departments across the Corewell Health System. Communicates, collaborates, networks with and acts as a change agent to key stakeholders. Also ensures continuity and coordination of services with appropriate utilization of resources. Responsible for stakeholder management across collaboration within dept and organizational resources.

• Drives continuous assessment and improvements using appropriate tools and methodology within the business, assists stakeholders and process owners in prioritizing improvement opportunities.

• Analyzes, interprets and presents Patient Experience data to individuals and groups.

• Coach implementation of evidence - based, effective improvement interventions to close Patient Experience gaps.

• Partner to develop data driven, strategic recommendations for improvement focus areas.

• Present team developed strategic priorities to clinical and operational leaders.

• Support goal setting conversations with a clear ability to tie strategy to actionable steps/leading measures.

Qualifications

REQUIRED

• Bachelor's Degree or equivalent in Healthcare Related Field

PREFERRED

• Master's Degree in a Healthcare Related Field

• 3 years of relevant experience in a Clinical Care environment

• 3 years of relevant experience in Customer/stakeholder engagement

• 2 years of relevant experience with participation on improvement initiatives

• CRT-At least one Certification from Beryl Institute Body of Knowledge Core Course, Beryl Institute within 120 days after hire

• CRT-At least one Certification from Certified Patient Experience Professional within 2 years after hire

• CRT-At least one Certification from Design Thinking Certification within 1 year after hire

• CRT-At least one Certification from Institute for Healthcare improvement (IHI), IHI Open School

Physical Demands

• Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 10 lbs

• Waist to Waist > 5 lbs: Seldom up to 10 lbs

• Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs

• Waist to Overhead > 5 lbs: Seldom up to 10 lbs

• Bilateral Carry > 5 lbs: Seldom up to 10 lbs

• Unilateral Carry > 5 lbs: Seldom up to 10 lbs

• Pushing Force > 5 lbs: Seldom up to 10 lbs

• Pulling Force > 5 lbs: Seldom up to 10 lbs

• Sitting: Frequently

• Standing: Frequently

• Walking: Frequently

• Forward Bend - Standing: Occasionally

• Forward Bend - Sitting: Occasionally

• Trunk Rotation - Standing: Occasionally

• Trunk Rotation - Sitting: Occasionally

• Squat: Seldom

• Stair Climbing: Seldom

• Driving: Occasionally

• Reach - Above Shoulder: Seldom

• Reach - at Shoulder or Below: Seldom

• Handling: Seldom

• Forceful Grip > 5 lbs: Occasionally

• Forceful Pinch > 2 lbs: Occasionally

• Finger/Hand Dexterity: Occasionally

• Visual Acuity ¹[None = No; Seldom = Yes]: Occasionally

Primary Location

SITE - Widdicomb South - 665 Seward Ave - Grand Rapids

Department Name

Quality Safety and Experience - CH West

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

8 a.m. - 5 p.m.

Days Worked

Monday to Friday

Weekend Frequency

N/A

CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.

People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency. Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people—including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities—and Priority Health, a provider-sponsored health plan serving more than 1.2 million members. Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.