New Student Orientation Assistant- Professional Services (No Benefits, Contingency)

New Student Orientation Assistant-

Professional Services (No Benefits, Contingency)

Job ID 1693

June 18, 2024

Department: New Student Orientation

Employee Group: https://www.grcc.edu/faculty-staff/human-resources/employee-groups-resources/employee-groups/contingent-employees

Schedule: 28 hours per week; days and times are flexible. Some nights and weekends.

Compensation: $19.22

Reports to: New Student Orientation Coordinator

Posting Closes: Open until filled

SUMMARY

The New Student Orientation Assistant supports all aspects of the new student orientation (advising and registration) program, and manages the weekly new student onboarding experience at Grand Rapids Community College in collaboration with the New Student Orientation Coordinator. The Orientation Assistant helps with responsibilities in the delivery of new student programming that increases student access, success and retention, and ensures that students have an exceptional entry experience as they begin their college engagement with GRCC. This position co-leads a team of approximately 8-10 student ambassadors in day-to-day functions, provides leadership with and in the absence of the Coordinator, and assists in managing the program overall.

ESSENTIAL FUNCTIONS

• Assist the New Student Orientation Coordinator in providing oversight of the delivery of mandatory new student orientation program that includes customized advising and registration sessions in a variety of modalities and locations. • Co-lead the hiring process, training, and supervision of Student Ambassadors • Assist in coordinating the selection, training, and supervision of New Student Orientation interns • Work alongside Coordinator in updating all related orientation program content (online and print materials) • Lead the orientation check-in system and assist program staff with technology and logistical needs • Access college data systems to retrieve, evaluate, and update student information with attention to detail to ensure accuracy of student records • Respond to issues and complaints in a timely and professional manner • Troubleshoot and problem solve applicant and enrollment issues for potential students • Develop and deliver presentations to admitted students regarding college programs, services, and student technology for advising and registration (orientation) sessions • Develop communications plans and effective messaging strategies • Provide orientation information to other departments and offices affiliated with new student orientation (advising and registration sessions) • Troubleshoot and resolve any issues prior, during, or after orientation • Develop and provide reports as requested from leadership or program coordinator • Support other Student Life, Admissions, and Orientation programming as scheduled, such as Raider Rally/Block Party, Open Houses, and other recruitment initiatives • Partner with the Admissions Recruiters Team to work alongside high school counselors to determine high school students' status in the admissions and orientation process • Have a robust understanding of the admissions, enrollment, and financial aid policies and procedures as it relates to GRCC • Co-develop and manage student surveys to gauge student satisfaction for the program • Utilize software and related technologies essential for enrollment management, such as Radius, Mongoose, PeopleSoft, and Image Now • Teach technology to students, such as navigating the Online Center, Blackboard, Navigate, and other such applications students use • Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position. • Perform other dutie