Promise Zone Student Support Coordinator

Department: GR Promise Zone

Location: Grand Rapids, MI

The Grand Rapids Promise Zone Student Support Coordinator will provide direct services to students in support of the Grand Rapids Promise Zone's efforts to increase the college going culture for Grand Rapids students through post-secondary preparation, transition to GRCC/post-secondary education, persistence, retention and completion. This person must be motivated and be able to work independently to provide case management student services, focused on building relationships with Promise Zone students attending GRCC, as well as collaborate with the Promise Zone team. This position requires high-touch case management. Regular communications with students, GRCC faculty/staff, and community partners through various means such as e-mail, phone call, classroom visits, events and face to face conversation is expected. The Promise Zone Student Support Coordinator is expected to be knowledgeable about community, post-secondary, and campus resources for referrals and creative strategies to encourage and support students.

Requisition ID: 765 Department: Grand Rapids Promise Zone Employee Group: https://www.grcc.edu/faculty-staff/human-resources/employee-groups-resources/employee-groups/professional-management-administration Schedule: 40 hours/52 weeks Compensation: AP3 $21.81 Benefits: https://www.grcc.edu/faculty-staff/human-resources/benefits-insurance Reports to: Promise Zone Associate Director for Student Support Posting Opens: 01/10/2025 Posting Closes: 01/26/2025

ESSENTIAL FUNCTIONS

• Build relationships and support Promise Zone students to connect them with accessing, persisting and completing their post-secondary goals. • Provide leadership in developing, planning, and implementing activities that promote the Promise Zone scholarship to eligible students and families through a variety of communication and outreach activities. • Provide consistent, holistic, high-touch case management to current Promise Zone students at GRCC that support them in enrollment, retention and completion at GRCC. • Assist students in creating individualized success plans based on student goals, refer to on-campus and community resources to support them in goal attainment, and collaborate with faculty and staff to monitor success towards those goals. • Use data, analytics and other reporting resources to proactively target students and provide early outreach, interventions, and resources to mitigate potential barriers to success. • Provide personalized communication, facilitate one-on-one meetings, identify potential barriers to academic and career success, and collaborate with faculty and staff to develop success initiatives to overcome these barriers and reach established goals. • Provide support services, such as time management skills, test-taking strategies, or other coaching related study strategies, to build relationships and provide support that develop skills and behaviors that support successful habits in college and in their future career. • Encourage and assist students to complete necessary tasks, targeted interventions, and utilize resources to promote post-secondary attainment. • Introduce students to the various college/post-secondary policies to aid them in college persistence and progression. • Identify and refer students to on-campus and community resources when appropriate to provide support in areas such as academic and career advising, mental health, disability services, financial assistance, and basic needs. • Support students with transfer enrollment processes. This may include, but is not limited to, admissions applications, financial aid, and connection to various resources. • Maintain accurate notes to document student interactions and referrals, and collaborate with other on-campus offices/staf