KPMG ServiceNow Product Owner -Custom Business Applications - Remote in Grand Rapids, Michigan
Business Title: ServiceNow Product Owner -Custom Business Applications - Remote
Requisition Number: 95828 - 45
Function: Business Support Services
Area of Interest:
City: Grand Rapids
Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.
KPMG is currently seeking a ServiceNow Product Owner, Custom Business Applications to join our Digital Nexus organization. This is a remote work opportunity.
Participate in development and execution of ServiceNow product strategy and roadmap for the US for a specific ServiceNow module or group of modules
Working with direct business stakeholders, business process owners and executive leaders to define the product vision, roadmap and partner with the platform owner to ensure delivery using Agile methodologies
Serve as the single point of ownership for an entire module or group of modules and coordinate the delivery of new features and workflows, coordinate the daily operations, and work with stakeholders in the business and within the technology organization to ensure smooth product operations
Manage a team of ServiceNow Technical Product Managers, Developers and Technical Leads; Manage a team of Technical Product Managers, Developers and Technical Leads; Work with SCRUM Masters, Business Analysts, ServiceNow Architects and other resources as required to deliver ServiceNow Product releases
Provide backlog management and sprint planning for a module or set of modules; Provide leadership and direction and remove obstacles to ensure the product and team members have all the tools and guidance to successfully execute the strategies
Work with the technology organization's Agile CoE to ensure product delivery is using Agile optimally; Coordinate solutions to project barriers and escalate appropriately; Steer overall business expectations, perceptions and support ongoing two-way communication of product strategies, priorities and governance
Minimum eight years of experience using ServiceNow to leverage and create enterprise solutions for driving digital transformation of an organization including in-depth understanding of a platform's capabilities and the most effective approach to meet the desired digital transformation outcomes
Bachelor's degree from an accredited college/university or equivalent work experience
Deep knowledge and experience in understanding enterprise requirements necessary to successfully implement a complex SaaS or PaaS solution including a strong appreciation for understanding security, data and business usage requirements
Advanced knowledge in strategic solution delivery models to ensure products and/or services continue to innovate and to drive continuous improvement
Ability to understand the long-term ("big picture") and short-term perspectives of situations
Outstanding verbal/written communication, collaboration, presentation and negotiation skills to lead an environment driven by customer service and teamwork; Ability to foster the development of high-performance teams; Capable of building strong professional relationships with ability to influence all levels across the organization; Must be able to set and execute strategic initiatives for team; Creative thinker with ability to identify innovative business solutions; Ability to develop strategic organization and resource plans, defining next generation business and leadership needsrecent experience implementing enterprise solutions with expertise in production deployments working in an agile methodology environment
KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link ( https://assets.kpmg.com/content/dam/kpmg/us/pdf/2018/09/eeo.pdf) contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.
KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law. In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site).
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