Provides employment information and resources to visitors of Employment Services. Identifies customer needs and refers to appropriate program, resource, or partner agency. Assists customers in accessing information and services in Employment Resource Room. Rotates with other staff to provide lobby functions on Main Campus in Greeley.

The ideal Candidate for the Department of Human Services, Employment Services Division will have the following: 1. Giving spirit 2. Positive attitude 3. Team-centered 4. Strong customer service skills

The Weld County Department of Human Services (WCDHS) employs over 450 workers, who have the skills, passion and drive to service Weld County citizens in 31 incorporated municipalities and across almost 4,000 square miles

Mission Statement: Engaging and partnering with the community to improve safety, health and well-being of individuals and families through the delivery of responsive and collaborative services.

Vision Statement: The people of Weld County are connected to the resources needed to thrive in the community and feel safe and empowered.

Values: Accountability | Integrity | Service | Communication | Innovation

Weld County Department of Human Services greatest asset is our staff.

Job Description Program Support & Customer Service (55%):

Answers incoming phone calls to Employment Services. Identifies efficiently and accurately the caller's need and directs caller to the proper extension or department employee in a customer focused manner. Provides calm, respectful responses to individuals in stress filled situations. Greets and directs walk-in customers and visitors and identifies the purpose of the visit and helps as needed. Checks in customers for appointments and monitors to ensure they are seen promptly by staff. Oversees lobby and locks and unlocks doors daily. Monitors unauthorized posting in the lobby area. Meets with a diverse customer base of visitors to Employment Services that includes mandated participants to obtain critical information used for matching customers with potential job opportunities and appropriate work readiness programs. Identifies and evaluates potential employment needs of each customer based on individual employment barriers. Refers customers to appropriate agencies, community services or unit case managers. Provides customers with information on various employment and training opportunities and counsels them on career options, labor market statistics and other available employment related resources. Encourages uncooperative jobseekers to utilize and participate in activities and programs that will increase their ability to become employed. Assists individuals in the resource room with on-line employment websites and job-related resources. Works with customers to assist with the career search process, such as looking for job openings, resume critiquing or development, and the applications process. Educates the customer on career searching processes and follow-up. Administrative & Collaboration Functions (40%):

Enters and maintains customer and program information into appropriate County or State data management system. Completes all required data entry accurately, timely and appropriately based upon specific program requirements. Compiles records and prepares various reports, forms, or other appropriate documents in accordance with requirements for assigned unit. Meets individual program goals such as community referrals, program referrals and specific program performance standards and participation rates. Implements timely corrective action plans to ensure goals are met by developing and implementing outreach plans and tools to recruit individuals for programs. Other Duties as Assigned (5%):

Must adhere to established policies, procedures, and standards and ensure that oral and written directives, policy, and ordinances of Weld County are consistently and uniformly appli d and reflect actual practice and current operating needs. Any one position may not include all duties listed, nor do the listed

examples include all duties which may be found in positions of this class.

Required Qualifications High School Diploma or equivalency. Two years full time business or clerical experience in an office environment which includes a high level of customer service and proven experience working with the public or Equivalent combination of education and experience may be considered in lieu of degree. Ability to read and write Spanish in a proficient manner. Ability to interpret and translate between English and Spanish using professional language. Candidate must possess experience communicating both verbally and in writing with a diverse group of clients and customers. Candidate must possess the ability to obtain information from various business or community agencies. Candidate must possess a valid Colorado Driver's License and adequate Liability Insurance.