SUMMARY This is a hands-on position, providing the highest degree of professional catering service to guests with the goal of achieving customer satisfaction and retention. ESSENTIAL DUTIES AND RESPONSIBILITIES Follow instructions for each event as given by the Food Services Manager and Assistant Food Services Manager Serve and service guests in a professional manner consistent with established standards and guidelines. Adhere to organizational and sanitation guidelines established by Food Services Manager Complete opening and closing daily checklists Assist with collecting all banquet equipment to include flatware, china, glassware, and serving pieces needed for each event. Assist with preparing garnishes, beverages, condiments, and breads. Assist with preparation and set-up of event room when necessary. Attend pre-function meeting for briefing of event details. Provide friendly and courteous customer service at all times. Remain at assigned station and perform duties as assigned according to each event. Breakdown tables and banquet equipment after each event. Clean and return serving pieces to proper storage area. Adhere to strict grooming standards and policies of company. Perform other duties as assigned and deemed necessary. QUALIFICATIONS Knowledge of catering services and terminology Strong guest services skills Strong sense of urgency Ability to get along well with others Ability to receive and carry out instructions in a timely manner EDUCATION AND WORK EXPERIENCE Minimum of six (6) months of work experience in service-oriented environment preferred PHYSICAL DEMANDS Performing work through repetitive eye/hand coordination. Daily lifting up to 25 lbs. above shoulder level, Up to 5 minutes at a time. Daily carrying up to 25 lbs. up to 5 minutes at a time. Constant standing, walking, stooping. Constant reaching, handling products. WORKING ENVIRONMENT/CONDITIONS This position is not substantially exposed to adverse conditions. The position does require the ability to work irregular hours and a varying schedule. HOURS OF WORK AND TRAVEL REQUIREMENTS Less than 30 hours per week on average. Hours vary based on need. Irregular hours including evenings and weekends during the shows.