Position: Cafe and Concession Manager

Program Assignment: Abilis Businesses

Supervisor: Director of Caf and Concession Operations

Job Summary: The Caf and Concession Manager is responsible for overseeing the daily operations of caf and concession services within Abilis Businesses. This role includes managing staff, maintaining inventory, ensuring adherence to food safety regulations, and enhancing the overall customer experience. The ideal candidate will possess strong leadership and organizational skills, a commitment to excellent customer service, and the ability to operate efficiently in a fast-paced environment.

Schedule: The Caf and Concession Manager position is full-time. Hours may vary based on Business needs. Position hours total 40 hours per week.

Responsibilities:

• Train and supervise caf and concession staff.

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``` - Develop and manage weekly work schedules.

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``` - Address staff absences and find suitable replacements.

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``` - Monitor and control caf and concession expenses to stay within budget.

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``` - Identify opportunities for cost reduction and operational efficiency.

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``` - Ensure timely submission of bills, invoices, and receipts to the accounting department.

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``` - Collaborate with the Director, finance team, and support departments to streamline processes.

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``` - Promote sustainability and profitability throughout caf and concession operations.

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``` - Receive and verify supplies, ensuring correct items and quantities.

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``` - Take inventory and reorder supplies as necessary.

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``` - Ensure timely and accurate handling of deliveries.

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``` - Handle customer complaints and resolve issues related to food quality and service.

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``` - Provide excellent customer service, including welcoming customers, informing them of specials, and processing orders and payments.

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``` - Prepare and serve food and beverages according to quality standards.

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``` - Maintain cleanliness and hygiene in work and dining areas.

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``` - Update signage and displays to attract and inform customers.

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``` - Monitor and manage caf and concession equipment, ensuring proper maintenance and repair.

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``` - Adhere to food safety regulations and quality control standards.

Qualifications

• High School Diploma or equivalent.

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``` - Proven management experience in the hospitality industry.

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``` - Knowledge of food health and safety regulations.

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``` - Strong organizational and time management skills.

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``` - Excellent communication and customer service abilities.

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``` - Physical ability to stand, walk, and bend for extended periods, and assist with deliveries and stocking.

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``` - Availability to work during peak hours, including nights, early mornings, weekends, and holidays.

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``` - A polite, engaging personality with a commitment to customer satisfaction.

Required Certifications/Training:

• ServSafe Food Handler

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``` - Food Safety Manager Training and Certification (within the first 90 days of hire)

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``` - ServSafe COVID-19 Precautions Take-out

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``` - PCI Security Awareness Training