JOB SUMMARY

The incumbent will operate and monitor computer equipment using established programs and programs under development. Corrects operating problems at a basic level. Provides standard end-user support and troubleshooting. Will have knowledge in programming languages, operating systems and hardware. Will have knowledge of analytic software, material planning software, WMS (Warehouse Management System).

JOB RESPONSIBILITIES

• Observes operating processes in progress and reports any deviation from standards

• Detects the nature of minor operating problems or failures and makes adjustments where possible

• Solves operating programs within well-defined procedures and using standardized tools

• Maintains operating records, such as performance and production reports

• Contributes to the development modification of the network/system and its various components

• Installs and updates software

• Maintains and executes security procedures

• Collects data, performs analysis, and suggests improvement on usage, disruptions, and problems.

• Solves disruptions/problems

• Provides assistance to user management and IT project teams

• Assists in system training to new employees

• Travel required (0-10%)

QUALIFICATIONS

• Bachelor's degree from an accredited university in a closely related field

• 1+ year relevant experience

Additional Desired Qualifications:

• Knowledge of Supply & Logistics

• Knowledge of Six Sigma

PHYSICAL REQUIREMENTS

• Work is primarily sedentary. Sits comfortably to do the work; however, there may be some walking, standing, bending, or lifting item weighing up to 15 pounds.

ADDITIONAL INFO

• Ability to work in a fast paced environment.

• Excellent verbal and written communication skills.

• Superior analytical and problem-solving skills, and the ability to creatively solve complex problems.

• Interpersonal skills necessary to establish and maintain effective working relationships with co-workers, other business areas.

Neovia is committed to the principles of equal employment opportunity, inclusion, and respect. Neovia does not tolerate unlawful discrimination against anyone – employees, customers, business partners, or others – on the basis of race, color, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, marital status, military service, or any other status protected by the laws and regulations in the locations where we operate.