This posting has been extended beyond the initial anticipated closing date.

JOB SCOPE

The Video Support Center (VSC) is a fast-paced 24x7 break/fix team that remotely supports all video transport and devices belonging to Charter Video Operations. This team operates on the front lines for national and regional video device support for the entire Charter footprint as part of a team of engineers dedicated to resolving and mitigating issues with video throughout the entire nation.

DUTIES AND RESPONSIBILITIES

• Responsible for restoration of video and operational issues escalated from the Network Operation Centers, troubleshooting and providing technical mitigations to operational problems.

• Intermediate configuration and support of advanced video equipment such as SDV/VOD, interactive cable set-top box controllers, multiplexers, MPEG transport, edge QAMs.

• Create and maintain technical documentation of processes and procedures used throughout normal video operations.

• Interact with vendors and internal Charter engineering teams to mitigate and resolve issues quickly.

• Track and update progress and details in trouble ticketing system while troubleshooting and performing fix actions

• Actively and consistently support all efforts to quickly mitigate issues and restore the customer’s services.

• Develop problem resolution procedures required to meet serviceability requirements.

BASIC / MINIMUM QUALIFICATIONS

• Bachelor's degree in Computer Science, Video Engineering, Networking or related field, and/or equivalent work experience

• Minimum of three (3) years video or network engineering work experience

• Minimum two (2) years of experience in maintaining and troubleshooting video delivery or video applications, networks or systems

• Minimum two (2) years of experience with internal/external technical support in a video technical environment (Headend, Network, Telecom, or Operations background)

• Must be able to work the following shift: Wednesday thru Saturday from 8PM - 7AM

ADDITIONAL JOB REQUIREMENTS

• Ability to work on remote video equipment and to take initiative to learn multiple video systems, devices and architectures in in a faced paced, quick restoration focused environment.

• Understanding of MSO video network architecture, data networking, system operations, and HFC cable systems are required.

• Basic to intermediate experience or knowledge of interactive set top controller systems such as Arris/Commscope DACs and Synamedia/Cisco DNCS/ECs and their components, Channel lineup systems, Switched Digital Video (SDV) technologies and Video on Demand (VOD).

• Operational experience with building, grooming, and troubleshooting various linear and NextGen/OTT/TVE multiplexing, encoding and transcoding platforms such as Harmonic, Imagine, Ateme and MediaKind.

• Intermediate understanding and experience with Video acquisition, transcoding/encoding, multiplexing, and modulation platforms such as Cisco DCMs, Arris CAPs, DM6400 Cherry Pickers, Harmonic ProStream, MediaKind, Imagine etc.

• Basic or intermediate experience with MPEG monitoring such as IQ, Telestream Sentry, or MTSAs

• Basic or intermediate experience with Edge QAMs such as APEX1k-3k, NSGs.

• Understanding of Content Delivery Networks (CDN) along with the applicable support and delivery methods over IP involving Live & Smooth Streaming technologies such as HLS, DASH.

PREFERRED QUALIFICATIONS

• One or more of the following certifications or similar preferred: SCTE BTCS, SCTE Fundamentals of SDV, Digital Video and MPEG, DVEP, IPEP or CCNA a plus.

• Linix or Red Hat certification or experience a plus

• Experience with IP multicast video in cable Headends, Hubs, industry vendors’ a plus

• Experience in technical troubleshooting and problem solving

#LI-AK

EVD310-VIDEO 2024-38475 2024

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits (https://jobs.spectrum.com/compensation-and-benefits) package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

This job posting will remain open until 2024-09-13 07:35 PM (UTC) and will be extended if necessary.

The base pay for this position generally is between $75,200.00 and $120,000.00 . The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of compensation such as bonuses.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. (https://www.youtube.com/watch?v=N-HEOHIAU7Q)

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture. (https://jobs.spectrum.com/inclusiveworkplace/)