Overview This is a remote role that may only be hired in the following locations: North Carolina or Ohio The Fraud Analyst I position analyzes transactions in multiple payment channels to detect suspicious or high-risk activity. Identifies risks through investigation and analysis. Communicates directly with clients, associates, and peer bank contacts in tracking, researching, and resolving issues. Determines the appropriate course of action to mitigate risks and stop further loss, protecting compromised accounts to prevent any subsequent fraudulent transactions. Monitors and trains offshore fraud teams. Responsibilities Analysis - Compiles and analyzes transactions for multiple payment channels. Reviews transactions to identify high risk situations, fraudulent activity, and internal control breakdowns. Effectively communicates analysis output. Fraud Prevention - Investigates potential fraud, risk, or internal control breakdowns identified by transaction analysis. Determines the appropriate course of action to stop further loss. Ensures compliance with Bank regulations throughout loss prevention activities. Business Support - Serves as a point of contact for associates or clients to discuss and resolve fraudulent activity. Protects compromised accounts in order to prevent subsequent fraudulent transactions. Communicates effectively with associates, clients, operations, and peer bank contacts on fraud prevention activity and techniques. Reporting - Tracks metrics based on analysis and case information for reporting purposes. Conveys emerging trends. Qualifications Bachelor's Degree and 2 years of experience in Branch Operations, Bank Fraud Prevention, or a Teller position OR High School Diploma or GED and 6 years of experience in Branch Operations, Bank Fraud Prevention, or a Teller position Preferred Qualifications: Experience in training and monitoring offshore fraud teams Experience managing inbound fraud calls in a call center environment Knowledge of various payment channels Familiarity with Bank policies, procedures, and practices including related industry and regulatory issues Knowledge of Bank systems and applications Ability to quickly grasp new vendor software First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits First Citizens Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race (including traits historically associated with race, such as hair texture and protective hairstyles), color, religion, national origin, sex, age, disability, protected veteran status, sexual orientation, gender identity, genetic information, military membership, application, or obligation, or any other legally protected status.