Corporate, ZOLLMED.com At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. Job Type Remote Job Summary The Technical Manager, Identity and Access Management (IAM), is responsible for leading the design, development, and implementation of technical IAM solutions across the organization. This role ensures that IAM technologies, systems, and processes are integrated effectively, secure, and aligned with the company's overall security strategy. The Technical Manager will collaborate with IAM engineers, security architects, and cross-functional teams to deliver scalable and resilient IAM solutions that support business needs. In this leadership role, the Technical Manager will develop, coach, and mentor the IAM team, fostering a culture of excellence and high performance. The ideal candidate will possess a strong technical background in IAM technologies, coupled with hands-on experience managing IAM implementations in complex environments. This position demands strong operational, leadership, and problem-solving skills, enabling the successful management of a team responsible for delivering world-class support to the business. To excel in this role, the candidate must be able to apply a wide range of concepts, practices, and procedures related to enterprise IAM engineering. The Technical Manager will lead the team in resolving diverse challenges creatively, ensuring that the IAM function continuously meets the evolving needs of the organization. Essential Functions Lead the design, implementation, and maintenance of IAM technologies, including identity governance, privileged access management, single sign-on (SSO), and multi-factor authentication (MFA) solutions. Ensure the successful integration of IAM systems with various applications, platforms, and directories (e.g., Active Directory, LDAP, cloud services). Collaborate with security architects and IT teams to design secure and scalable IAM architectures. Oversee the configuration and customization of IAM tools to meet the organization's specific requirements. Stay up-to-date with the latest IAM technologies and trends, and recommend new tools or upgrades as necessary. Manage a team of IAM engineers and analysts, providing technical guidance, mentoring, and support to ensure successful project delivery. Collaborate with other technical teams, including network security, cloud security, and application development, to ensure IAM solutions are effectively integrated across the organization. Work closely with the Senior Manager of IAM to translate strategic goals into technical solutions and projects. Participate in technical discussions and provide expert advice on IAM best practices, design, and implementation. Lead IAM technical projects from inception to completion, ensuring projects are delivered on time, within scope, and within budget. Coordinate with internal and external stakeholders to gather requirements, manage expectations, and communicate project status. Implement and enforce change management processes to ensure smooth deployment and minimize disruptions. Ensure that IAM processes, such as user provisioning, de-provisioning, and access certifications, are properly implemented and automated wherever possible. Work with compliance teams to ensure IAM solutions meet regulatory requirements (e.g., SOX, GDPR, HIPAA). Define and enforce technical standards for identity and access management, including password policies, MFA enforcement, and least privilege access controls. Monitor and audit IAM processes to ensure adherence to policies and to identify areas for improvement. Act as the escalatio