Technician, Field Service (Akron/Canton area of NE OH) Job Location(s) US-OH

of Openings

1 Job ID 2024-3863 Category Technical Services Travel 50% Overview Find a Better Way... ...to use your skills and experience. This is the time to let your talent come to life. To maximize your knowledge and use it for the greater good. To work with the best professionals using state-of-the-art technology, and improve lives with your innovative ideas and ambitious dreams. Find a better way: the Sysmex Way. ...to improve the lives of others. Headquartered in Kobe, Japan, Sysmex is located in Lincolnshire, Illinois. Renowned worldwide for the very finest in quality, innovative diagnostic equipment and information-management systems, we apply science to enhance the quality of life on a global scale. Our agile, resourceful team is committed to realizing critical breakthroughs in laboratory diagnostics, information technology, workflow analysis and life sciences for the clinical laboratory. ...to build a promising future. Responsibilities We currently have a great opportunity for a Field Service Technician. The Field Service Technician (FST) is responsible for developing the knowledge and expertise needed to move into a Service Engineer (SE) position and service the Sysmex product lines. The FST will undergo extensive training to prepare for open SE positions as they become available. During the training period, which will last approximately 9 months, the FST will travel frequently throughout the U.S., when not attending formal training classes. Upon completion of the training program, the FST will be utilized to supplement existing territories, support emerging territories and other field needs for up to six months until they assume a permanent assignment in a U.S. service district. The FST is expected to move into an open SE position in a service district as they become available. Essential Duties and Responsibilities: Successfully complete all training to perform the duties of a Service Engineer (SE). During training program, travel to various U.S. service districts to work with a mentor or assist with SE related tasks. Upon successful completion of the training program, work as an SE in various service districts as needed for periods up to six months. Travel during the training period may be up to 90% within the United States Accept an SE or related position after the successful completion of program. Demonstrate the ability to perform SE duties and responsibilities after training. Install, maintain, and repair Sysmex instruments and systems, including: Identifying and analyzing instrument problems. Repairing to meet specifications. Performing pre-installation site surveys, installations, scheduled maintenance, and approved modifications in accordance with Sysmex policies. Scheduling modifications as indicated in the Technical Service Bulletin (TSB) and Engineering Change Request (ECR) processes. Monitor and respond to communication devices during all scheduled times. Properly document all service related activities in a timely and professional manner including inventory, service orders, expense reports, and all other required records. Perform duties within defined service standards, including but not limited to on-time and within labor hour goals for scheduled maintenance, demand service events, installations, and first-visit repair rates. Support and provide ownership of technical issues at existing customer sites. Work cross-functionally with other Sysmex Associates to ensure total customer resolution and maximize very satisfied customer base. Miscellaneous duties include: Maintain expenses within guidelines Maintain high level of customer account man