As a Customer Success Account Manager (CSAM), you are the delivery leader in our account team and a strategic partner to our customers. You are responsible for execution against our Customer Success Contracts and orchestration of cross-functional programs that deliver customer value and enable transformational customer outcomes. This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise.

With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

This role is flexible in that you can work up to 60% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Customer Relationship Management - You will nuture and establish relationships with key customer stakeholders to enable quality solution planning, delivery execution and governance.

• Account Planning – You will partner with Account team peers to drive conversations with customers that define and prioritize the strategic alignment between your customer’s objectives and Microsoft’s goals.

• Opportunity and Pursuit Management – You will bring forward customer insights to sellers to support them in identifying and producing opportunities.

• Consumption and Delivery Execution – You will lead the delivery of Microsoft solutions and take ownership for team coordination that accelerates production level consumption across solution areas to help our customers achieve their goals.

• Technical Skilling – You will build technical competency that supports customer advice, connecting their business goals to Microsoft solution

Qualifications

Required/minimum qualifications:

• Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience

• OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.

• Communication skills in English and Spanish.

Additional or preferred qualifications:

• Prosci or equivalent certification. Project Management Institute (PMI) or equivalent Project Management certification. Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification. Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365). 3+ years relevant work experience within customer industry. Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience

• OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience

• OR equivalent experience.

• At least 5 years of experience in customer-facing roles.

• Experience managing customers with AZURE MACC Agreements worth at least 1 million USD.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .