Overview

“Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.”

Come join our Amazing team here at Hackensack Meridian Health! We offer EXCELLENT benefits, Scheduling Flexibility, Tuition Reimbursement, Employee Discounts and much more!!!

The Staff Interpreter serves as a liaison to the language needs of the non-English speaking community by providing interpreting services. This role helps bridge linguistic and cultural barriers to assure appropriate communication, delivery of health care and support services.

Responsibilities

• Assists patients/families and providers to engage in open and clear communication

• Provides accurate oral interpretation services for non-English speaking patients and families.

• Communicates clearly, courteously, and responsibly with patients, families, providers, hospital staff and all visitors.

• Consistently maintains a high level of confidentiality and non-bias behavior.

• Communicates clearly, courteously, and responsibly with patients, families, providers, hospital staff and all visitors.

• Utilizes the appropriate standards and approach to the interpretative process.

• Conducts purposeful rounding for outcomes on all patients/families utilizing departmental approved scripting

• Communicates observations affecting compliance to the healthcare team.

• Demonstrates the ability to work under pressure with diverse members of the team, patients and families.

• Complies with established departmental policies and procedures.

• Provides customer relations services/comfort measures through initiating and maintaining effective communication with patients and/or their families. Responds to requests for non-clinical comfort needs.

• Ability to work in challenging situations involving issues of delivering difficult messages including death and dying.

• Maintains an environment that promotes patient and personal safety.

• Assists in helping patients move through the hospital system.

• Other duties and/or projects as assigned.

• Adheres to HMH Organizational competencies and standards of behavior.

Qualifications

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.

• Minimum of one year of experience as an interpreter.

• Ability to speak English and other language fluently.

• In depth knowledge of medical terminology, and successfully pass a medical terminology course.

• Certification or qualification in medical interpreter training.

• Knowledge and ability to articulate the cultural and perceptual factors that affect communication between patient, families, providers and interpreter.

• Demonstrate ability to relate to people in a warm and consistently friendly manner. Teamwork oriented, commitment to customer service excellence and collaborative approach required.

• Rotating schedule/shifts that may include weekends and/or holidays based on needs.

• Excellent written and verbal communication skills.

• Proficient computer skills that include but are not limited to Microsoft Office and/or Google Suite platforms.

Education, Knowledge, Skills and Abilities Preferred:

• Associate's or Bachelor's Degree.

• Certification or qualification in document translation.

Job ID 2024-148283

Department Language Services

Site Hackensack University Med Cntr

Job Location US-NJ-Hackensack

Position Type Full Time with Benefits

Standard Hours Per Week 40

Shift Day

Shift Hours Day

Weekend Work Weekends as Needed

On Call Work No On-Call Required

Holiday Work As Needed