Summary This position is located in the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), Mid-Atlantic Health Care Network (VISN 6), Hampton VA Medical Center (HVAMC), Health Administration Service (HAS), within the Program, Data Analytics, and Training section. The purpose of this position is to manage and oversee the Program, Data Analytics, and Training section. The position reports directly to the Assistant Chief of HAS. Responsibilities Duties include but are not limited to: Responsible for the management and oversight of all HAS related activities within Program, Data Analytics and Training section. Provides guidance related to scheduling, auditing, and training activities. Completes advanced level tasks based on observance of protocols and accepted scheduling, training, and auditing practices while exercising full responsibility of program objectives. Maintains the repository of training materials in support of the PACT Act, Computerized Patient Records System (CPRS) and the Electronic Health Record (Cerner). Monitors facility wide compliance pertaining to scheduling activities, processes, and policies. Interprets VA rules and regulations relating to Scheduling, Health Information Management System (HIMS), Consult Management, PCMM, ICB capture, and EHRM related scheduling applications, Veteran enrollment, and eligibility related systems. Reviews innovative technologies geared at improving the quality and oversight of scheduling procedures specific to the areas supported by Health Administration Services staff and in collaboration with external stakeholders impacted. The incumbent will actively participate on HVAMC and VISN 6 training workgroups and conferences (both virtually and face to face) that pertain to policy, procedure, training improvements, and quality oversight of scheduling operations. They will participate in various committees as assigned and as the representative for Health Administration Services (i.e., Steering Committees, HRO Committees, relevant VHA/VISN community of practice calls etc.). Performs quality assurance tasks related to auditing and scheduling operations through data analysis, review, and reporting. Utilizes various computer programs and databases to enter, modify, and retrieve sensitive information and data into or from the Electronic Health Record (CPRS and Cerner), the VISTA GUI Scheduling System (soon to be Cerner), and/or various reporting formats. Complex data analysis is used routinely for extracting and analyzing data for performance measurements and resource management. Performs auditing tasks related to scheduling by collecting and analyzing various forms of data and prepares reports for internal management, medical center leadership, and VISN. Creates visual representations of data findings through charts, graphs, and dashboards. The incumbent will provide administrative and technical supervision. Establishes guidelines and performance expectations for staff, which are clearly communicated through the formal employee performance management system. Observes and evaluates employees' performance. Provides personnel management and administrative support for the program. Maintains personnel-related records such as performance ratings, position descriptions, awards, and proficiencies for program staff. Resolves informal complaints and grievances. Develops work improvement plans, recommending personnel actions as necessary. Provides advice and counsel to workers related to work and administrative matters. Initiates disciplinary measures as appropriate to the authority delegated in this area. Reviews, approves, or disapproves leave requests. Incumbent provides guidance and relates policy and procedure to all disciplines within the program. Adjusts work procedures among administrative staff according to workload of each program to assure the highest efficiency. Work Schedule: 7:30am-4pm, Monday thru Friday Virtual: This is not a virtual position. Position Description/PD#: Supervisory Program Specialist/PD030120 Relocation/Recruitment Incentives: Not authorized. Critical Skills Incentive (CSI): Not approved. Permanent Change of Station (PCS): Not authorized. Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/23/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: program management and oversight; quality assurance, analysis, and reporting; comprehensive knowledge of current scheduling systems, clinic profiles, PCMM and various data sources. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond 2 years of progressively higher level graduate education. You will be rated on the following Competencies for this position: Accountability Administration and Management Conflict Management Decision Making Planning and Evaluating Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is mostly sedentary. However, there may be instances that require walking, extended standing, bending, carrying items no greater than 50lbs such as papers, books, boxes, or other office supplies. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information This job opportunity announcement may be used to fill additional vacancies. Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.