At UP Health System - Portage, providing an excellent patient experience is at the heart of everything we do. This includes not only providing the highest quality patient care but offering exemplary customer service by creating an environment that puts our patients at ease. We accomplish this by embodying a patient-centric culture while supporting positivity and the growth of our employees both professionally and personally. An exciting opportunity for a Patient Service Representative is now available in our Express Care clinics. We are seeking an energetic, highly organized individual to manage and ensure collections of accurate data related to appointment scheduling, registration, financial transactions and detailed messaging utilizing excellent customer service skills. The Patient Service Representative is an important member of the team that will be relied upon to maintain accurate records, assist patients with a friendly and helpful spirit, and develop workflows to increase efficiencies in a fast-paced environment.

Required Skills: • Requires excellent customer service skills, critical thinking skills, decisive judgment and the ability to work with minimal supervision. • Must be able to work in a stressful environment and take appropriate action. • Ability to multi-task, work independently and with a team, and perform detail-orientated functions. • Demonstrates proficiency in verbal and written communication skills and organization • Excellent interpersonal skills and the ability to interact effectively and professionally with individuals at all levels; both internal and external • Must be proficient in Microsoft Office (Word, Excel and PowerPoint)

Position Requirements: High school diploma or equivalent required 1 year of general office experience in medical setting preferred Basic Life Support (BLS) required (available upon hire) Annual influenza vaccination or declination required

Position Details: 0.75 FTE (30 hours per week) Day shift Weekends rotate

$1,000 Hot Job Referral Bonus Available to Current Staff

Job: *Administration/Clerical

Organization: *UP Health System - Portage Physicians Practices

Title: Patient Services Representative - Express Care

Location: Michigan-Hancock

Requisition ID: 7459-4191