Description

We are offering a contract employment opportunity for a remote bilingual Customer Service Representative in the Health Pharm/Biotech industry. The role involves interacting with customers to provide information and resolve complaints related to our products and services. This position places a heavy emphasis on maintaining high levels of customer service and utilizing various computer applications to manage and document customer interactions and transactions efficiently.

Responsibilities:

• Interact with customers to provide information in response to inquiries about products and services.

• Handle and resolve customer complaints regarding service or billing by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

• Refer unresolved customer grievances to designated departments for further investigation.

• Maintain records of customer interactions and transactions, recording details of inquiries, complaints, and comments as well as actions taken.

• Use computer applications such as MS Outlook and data entry software to accurately document and record customer/client information.

• Manage time effectively to ensure all customer inquiries are addressed in a timely manner.

• Utilize interpersonal skills to provide excellent service to customers and maintain a positive relationship with team members.

• Use written communication skills to document customer interactions and resolutions effectively.

• Work independently to resolve customer complaints and ensure customer satisfaction.

Requirements

Skills

• Proficient in customer service and interpersonal skills.

• Bilingual in English and Spanish.

• Experience in a call center environment is necessary.

• Strong written communication skills are required.

• Ability to resolve customer complaints effectively and efficiently.

• Familiarity with computer programs, including Microsoft Outlook and About Time.

• Proven ability to handle billing, adjustments, and claim administration.

• Experience in data entry is a must.

• Knowledge of merchandising in the health pharm/biotech industry.

• Ability to handle customer complaints professionally.

• Must be able to work independently and as part of a team.

Education/Experience:

• High school diploma or GED preferred

• 0-2 years of customer service-related experience required

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .