Job Information
IUPAT Delinquency Analyst - TPA Specialist in Hanover, Maryland
Description/Job Summary
This position is responsible for tracking and collecting delinquencies for TPA (Third Party Administrators) accounts. This position will include delinquencies and audits. The incumbent works closely with the Collections Manager, Contributions Department, TPA Administrative office staff, Employers, District Council/Local Union Representatives, and Pension Fund Liaisons.
The incumbent works with minimal instruction/supervision and must be able to multitask and prioritize a wide variety of assignments. The incumbent will be the focal point for responsibilities as designated by the Collections Manager. The candidate must be well organized and exercise the ability to work independently and collaboratively.
Responsibilities/Duties
Responsible for monitoring all Employer TPA Accounts
Contact TPA regarding missing monthly work reports and non-payments
Monitor Employer Payment Agreements for payment and current reports
Sends monthly Delinquency Reports to District Councils
Responsible for generating all collection letters to delinquent Employers
Assists in the preparation of the Delinquency Report for Sub-Committee and BOT
Responsible for the data entry of any hours not reported by the TPA
Researches and balances all delinquent accounts
Review of data files received from the TPA for delinquencies
Reviews all monthly status reports from TPA
Answer incoming calls from Employers and TPAs
Provides good telephone skills in assisting members and Union Representatives
Attends Local and TPA Committee Meetings via zoom
Works closely with Attorneys, Auditors, and Pension Fund Liaisons on delinquency matters
Will be responsible for updating all Employer demographic information
Complete special projects as requested by supervisor
Other duties as assigned
Required Skills
Excellent customer service and written and oral communications skills
Excellent time management, organization, and coordination skills
Ability to juggle multiple responsibilities
Display discretion and maintain confidentiality of information both internally and externally
Function with a high level of attention to detail
Skilled in the use of personal computers and general office software products
Deliver basic problem solving and prioritization skills
Ability to resolve problems independently
Punctuality and good attendance required
Professional appearance and demeanor required
Foster teamwork and display a positive attitude
Respectful of others in the workplace
Exhibit productive mannerisms
Required Experience
Computer literacy required
Intermediate to advanced knowledge of Microsoft Word, Excel, Web Browser, and Email
Preferred Experience
Prior experience processing TPA files preferred
Prior benefits or pension office experience preferred
Union experience preferred but not required
Required Education
- College level education and/or a minimum of (3) year's office experience to include accounting background
Details
Normal office environment.
Lifting of light boxes may be required in the course of organizing, scanning, and copying work in the office.
Forty (40) hours constitutes the regular workweek. The workday consists of eight (8) hours with a half an hour (h) or one (1) hour unpaid lunch break. The office incorporates optional flex start times, which begin at 7:00 a.m. until 8:30 a.m. The office is open Monday through Friday from 7:00 a.m. to 5:00 p.m.
Business casual dress code.
COMPENSATION LEVEL: Labor Grade 4