Reference #: 4502360 THE POSITION Are you a Lean thinker, creative problem solver, and skilled facilitator? Do your talents include creating processes and supporting the people who use those processes? The Pennsylvania Department of Health (DOH) is searching for a Quality Improvement Specialist to work in the Office of Operational Excellence (OpEx).

As a Quality Improvement Specialist, you are responsible for implementing a data-driven, department-wide Quality Improvement (QI) and Performance Management (PM) program as part of a team. While QI and PM are interconnected, this position focuses on QI activities. This position utilizes proven methods such as Plan-Do-Check-Act, Kaizen, Lean, or Six Sigma and tools include process maps, fishbone diagrams, root cause analysis, and prioritization matrices to facilitate process improvement and quality improvement throughout the department. The DOH envisions a healthy Pennsylvania for all. The OpEx supports this vision through strategic planning, QI, PM, and accreditation activities throughout the department.

If you have experience with process and quality improvement, group facilitation, data-informed decisions, and project management, and you want to use your skills to support public health, we invite you to apply today!

DESCRIPTION OF WORK The QI and PM unit serves as internal consultants for program areas throughout the department and involves developing, implementing, and evaluating QI initiatives. With the support of the team, QI Specialists identify gaps in program performance, facilitate structured problem solving, and recommend solutions; while PM involves gathering, monitoring, and reporting program performance data. QI and PM are interconnected. QI activities can be tracked as part of PM.

In addition to the technical skills listed above, the QI requires strong skills in project management and facilitation. PM includes creating short- and long-term plans, setting targets, delegating and tracking tasks, reporting progress, and achieving desired outcomes. Facilitation includes asking solid questions, encouraging participation, and coming to consensus. The QI Specialist blends the science of improvement with the art of facilitation.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

Full-time employment, 37.5-hour work week Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with 60-minute lunch. Telework: You may have the opportunity to work from home (telework) full-time with one (1) day a month in office. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. Salary:In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Please check your email, including spam/junk folders, for these notices.   REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements:

One year as a Public Health Program Associate 2 (commonwealth title); or A bachelor's degree and two years of professional experience in the development, analysis, or monitoring of programs, grants, or contracts in health, human services, social or behavioral services, health care services, or health insurance; or An equivalent combination of experience and training. Other Requirements:

PA residency requirement is currently waived for this title. You must be able to perform essential job functions. How to Apply:

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must b provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements will eliminate you from consideration for this position. Veterans:

Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov. Telecommunications Relay Service (TRS):

711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

EXAMINATION INFORMATION

Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). Your score is based on the detailed information you provide on your application and in response to the supplemental questions. Your score is valid for this specific posting only. You must provide complete and accurate information or: your score may be lower than deserved. you may be disqualified. You may only apply/test once for this posting. Your results will be provided via email.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.