Reference #: 4481886 THE POSITION Do you excel in customer service and communication skills? Share those skills along with your knowledge of tax laws and regulations with the Department of Revenue as a Tax Account Collections Technician. This position is responsible for collection of delinquent taxes through the wage garnishment and bank attachment methods. If you are an enthusiastic and hard-working individual ready for a new challenge, we want to hear from you! DESCRIPTION OF WORK As a Tax Account Collections Technician, you will inform taxpayers or their representatives of delinquent taxes, non-filed returns, or other documentation that must be submitted. You will have the opportunity to occasionally meet with taxpayers and/or their representative, in person, to discuss delinquencies on account and retrieve needed documents for processing. Additional tasks will include collecting or verifying delinquent information, explaining procedures and regulations to taxpayers, determining tax liability due, and processing payments received.

Additional details regarding the duties of this position may be found in theposition description.

Work Schedule and Additional Information: Full-time employment. Work hours are 8:30 am to 4:30 pm, Monday - Friday, with 30-minute lunch. Telework: You may have the opportunity to work from home (telework) full-time after successfully completing in-office training. You will be required 1 day in the office per month. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. Salary:In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.   REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

Organization or Location Restrictions: This posting is restricted to Department of Revenue employees only.

QUALIFICATIONS Minimum Experience and Training Requirements: Three years of experience reviewing tax documents and applying tax laws and rules and regulations and making taxpayer liability decisions; or Three years of experience in the collection of taxes; or Three years of experience in the provision of taxpayer assistance which involves the explanation of the application of tax laws, rules, regulations, policies and procedures; or Any combination of experience and training which provides the applicant with the required knowledges, skills and abilities.

Additional Requirements: You must be able to perform essential job functions.

Legal Requirements: This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.

This position issubject to the promotion provisions of a collective bargaining agreement or memorandum of understanding.

How to Apply: Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position.  Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a co y of your college transcripts for your claim to be accepted toward meeting the minimum requirements.  Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date.  Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs.  To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov. Telecommunications Relay Service (TRS):

711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.