Job Information
WestRock Company Sr. Coordinator, Customer Service in Harrison, Arkansas
The Opportunity:
The Sr. Coordinator, Customer Service position requires knowledge of company’s products, processes, and delivery capabilities. Under general supervision, processes orders, shipping releases and complaints for customers, and serves as a liaison between the customer and the folding carton manufacturing facility.
How you will impact WestRock:
Work proactively to complete all tasks timely, accurately, and completely.
Initial point of contact for sales team, customers, and manufacturing
Develop strong client relationships that provide significant input to production planning and service strategies
Organize pre-production meetings for new customers, products, graphics, and structures
Coordinate processing of new graphics or structures with WestRock’s Home Office teams or other customer-specified outside facility
Manage customer graphics to ensure correct copy is produced and structure to ensure correct spec is produced
Assist in ordering paperboard, corrugated, and other materials by providing forecast information (timing & quantity)to scheduling and manufacturing
Manage VMI (Vendor Managed Inventory) processes, including creation and update of customer contracts
Receive and enter customer orders, shipping releases, and complaints for product manufactured in Harrison (and/or other WestRock Folding Carton plants, as necessary)
Assist in production planning and/or order prioritization by providing customer requirements to scheduling and manufacturing
Respond to customer inquiries regarding product availability, and provide inventory information, as requested
Manage and maintain inventory, FIFO (first in first out) as to prevent aging over 90 days
Assist in recovery of aged receivables
Must be willing to work flexible hours, when necessary
Promote teamwork at all levels within the company
Conform with and abide by all regulations policies, work procedures, safety rules, security procedures and instructions
What you need to Succeed:
Bachelor’s degree preferred
Customer service experience / account management preferred
AS400 experience preferred
Knowledge of the carton folding industry and products a plus
Excellent computer skills-MS Office Word, Excel, PowerPoint, and Outlook
Occasional travel required
Strong written and oral communication skills
Effective listening skills such as active listening ability to commit, and not making assumptions
Excellent organizational skills to include follow-up, accountability, and spreadsheet management
Ability to easily adapt to fluctuations in business cycles and workload while keeping punctuality intact
Excellent problem-solving skills
Be comfortable working independently and within a team environment
Ability to work through conflict situations
Must be able to manage and prioritize daily deadlines, as well as multiple customer and manufacturing requests
What we offer:
Corporate culture based on integrity, respect, accountability, and excellence
Comprehensive training with numerous learning and development opportunities
An attractive salary reflecting skills, competencies, and potential
A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.
WestRock (NYSE:WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock's team members support customers around the world from locations spanning North America, South America, Europe, Asia and Australia. Learn more at www.westrock.com.
WestRock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. WestRock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.