Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Director, Global Product Management

Job Title: Director (Commercialization), Global Product Management, Operational Insights Program

Overview:

MasterCard Services enables customers across industries and geographies to make smarter decisions and reach better outcomes with a tailored portfolio of solutions beyond the transaction.

• We harness the power of real-time, anonymized, aggregated transaction data; powerful software platforms; and a wealth of expertise

• We empower customers to make better data-driven decisions by unlocking a holistic view of consumer behavior beyond their four walls and distilling actionable insights from data

• We work with financial institutions, retailers, telecommunications organizations, travel companies, and more

We are looking for an experienced Director within the Operational Insights (OI) Program Global Product Management team to lead the commercialization/go-to-market strategy for its products. This person will lead a team of product managers focusing on white space opportunities for card operations. The Director will oversee key activities including crafting the go-to-market strategy, defining the product value proposition and pricing, and playing a key role in sales and delivery enablement. This individual will partner closely with other members of the Global Product Management technical team to ensure product strategy, roadmap and vision is aligned with the go-to-market strategy and product business priorities.

Product Managers in Services at Mastercard

• Build revolutionary products that advance how businesses all over the world derive the most value from their data assets

• Translate a deep understanding of our customers into products and solutions that drive significant customer value

• Balance the long-term direction of a product with today’s needs and constraints by fully understanding the technical, competitive, and commercial contexts of our products

• Act as connectors to ensure the commercial success of our products by working with Sales and Marketing while ensuring technical success through close partnership with Technology teams

• Drive globally relevant solutions by understanding regional needs and tradeoffs, and build scalable products that serve an array of customer segments

• Set product direction with coordination, not isolation—considering how our products all work together to serve customer needs

Role

• Act as an expert, advocate and champion for OI program products

• Drive OI strategy based on deep understanding of operations trends in card networks and payment processing/reconciliation

• Identify white space opportunities for Operational Insights and relevant new solutions

• Lead global product management team efforts with analytically-driven input into strategic business plans and product roadmaps

• Coordinate across cross-functional teams for product sales, usage and continuous product enhancement

• Drive the product business strategy including customer segmentation, pricing, sales and marketing strategy

• Manage the product P&L and lead the forecasting/budgeting discussions for the products

• Effectively communicate strategy and vision up and down the organization

• Prioritize development efforts as they align against business strategy

• Build strong working relationships with a diverse group of internal and external stakeholders to achieve product goals

All About You

• Strategic mind set to frame, solution and implement offerings for complex and ambiguous problems

• Keen understanding of competitive offerings and industry trends in the self-service analytics space, particularly for card operations, and the ability to translate that understanding into meaningful actions and enhancements

• Strong understanding of card operations, reconciliation, and supporting data analytics

• Agile product management experience in analytical solutions designed for payments or a related financial services sectors preferred

• Analytical, solutions-oriented skillset with the ability to drive thought leadership

• Proven track record collaborating in cross-functional teams to deliver outstanding products and features

• Highly organized and able to deal with multiple and competing priorities

• Bachelor’s degree in business or relevant experience; MBA a plus

• Experience of developing and driving end to end execution of initiatives – particularly in a cross-functional environment, managing and prioritizing competing initiatives

• Strong communication & influencing skills to work with internal and external stakeholders, with ability to clearly articulate problem statements and opportunity areas

• Strong understanding of the Mastercard products & services and key revenue drivers

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.