Working Title: Associate Director for Clinical and Administrative Support - Office of Disability Services

State Role Title: N/A

Position Type: Administrative and Professional (Non-teaching Faculty)

Position Status: Full-Time

College/Division: Accessibility and Belonging

Department: 100170 - Office of Disability Services

Pay Rate: Pay Range

Specify Range or Amount: $72,000 - $75,000

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? No

Beginning Review Date: 10/08/2024

About JMU:

Mission We are a community committed to preparing students to be educated and enlightened citizens who lead productive and meaningful lives. Vision To be the national model for the engaged university: engaged with ideas and the world. Who We Are Located in the heart of Virginia's beautiful Shenandoah Valley, the city of Harrisonburg is approximately 120 miles from Washington, D.C. and Richmond, VA. With a population of just over 53,000, Harrisonburg is one of the most diverse communities in the Commonwealth of Virginia. JMU is a selective, public institution with a growing national reputation for offering experiences that lead to an outstanding education and inclusive environment for students, faculty and staff. The student body includes approximately 20,000 undergraduate and 1,900 graduate students, with over 1,000 full-time instructional faculty. JMU offers thriving programs in the liberal arts, science and technology, and professional disciplines at the undergraduate, master's and doctoral levels. The university is committed to expanding diversity, fostering equity and inclusion, and supporting superlative teaching and scholarship. JMU has achieved national recognition for the high quality of its academic programs, focus on maintaining strong student/faculty interaction, and innovative faculty research.

General Information:

The Area of Accessibility and Belonging within the Division of Student Affairs includes the following departments: Office of Disability Services, Center for Multicultural Student Services, Religious Life, Sexual Orientation, Gender Identity and Expression, and JMU VALOR. Successful candidates will infuse the following divisional and departmental values in their day-to-day practice: Student Affairs Values -Focusing on Students -Leading Courageously -Transcending Boundaries -Creating Belonging -Embracing Innovation and Change -Honoring and Valuing Our Staff -Promoting Health and Well-being Office of Disability Services Values -Access -Universal Design -Ethical Integrity -Innovation -Collaboration -Self-determination -Student-focus There are two Associate Director positions within the Office of Disability Services that we are currently hiring for. The other position is Associate Director for Technology and Accommodation Services. Candidates who wish to be considered for both positions must submit an application for each position. To apply for the Technology and Accommodation Services position, reference posting number 20000704.

Duties and Responsibilities:

#1: Leadership and oversight as ODS Associate Director for Clinical and Administrative Support

• Monitor workflows and support the process by which students request accommodations in compliance with JMU policy and legal standards.
• Oversee the ongoing management of supervised areas, including annual reporting, documenting accomplishments, setting priorities, enhancing procedures, and development of documentation and guidance materials for staff and constituents
• Support on-going quality assurance procedures and connections to JMU/Student Affairs strategic planning
• Independently review documentation and information provided in cases of students appealing de isions related to accommodations. Exercise decision-making authority at the first level of appeal.
• Develop and maintain partnerships across divisions for on-going quality improvement in areas of supervision and provision of accommodations.
• Assist, support, and inform the ODS Director in a consistent and timely manner.

#2: University Disability Services Case Manager

• Oversee the caseload management process for effective distribution and timely processing of student cases.
• Provide guidance and support on cases to the practitioner team, as needed, ensuring compliance with legal standards and best practices.
• Regularly review, analyze, and report case trends to the Director to improve the accommodation request process.

#3: Strategic case load and direct services

• Conduct individualized assessment and analysis of requests for appropriate and reasonable accommodations. Exercise decision-making authority to determine eligibility through individualized assessment and analysis of documentation, supporting materials and evidence including student circumstances, observations, and self-reports.

• Provide direct student services that include, but may not be limited to:

  • Initial intake consultations
  • Registration for services
  • Prompt response to student requests for accommodations
  • Assist with the identification and development of appropriate academic accommodations, auxiliary aids and services.
  • On-going disability-related support

• Manage and facilitate fundamental alteration processes in alignment with legal standards, coordinating with relevant campus officials to conduct deliberative processes and make determinations.

• Maintain accurate, current and pertinent records of disability services reviews, decisions, and communications.

#4: Training and Supervision

• Supervise three Assistant Directors in alignment with JMU policies and procedures, including providing an appropriate amount of supervision time each week.
• Provide consultation and supervision to ODS staff in support of appropriate review of documentation and context for provision of reasonable accommodations
• Oversee and supervise on-going development and provision of staff training for supervisees and consultation for department.
• Conduct appropriate evaluation of performance by supervisees in compliance with JMU guidelines, policies and procedures to enhance performance, growth, and professional development of the supervisees.

#5: Administration, Planning and Leadership

Maintains current knowledge of and adheres to established policies and procedures of ODS/JMU, relevant guidelines, and applicable laws (Americans with Disabilities Act, Section 504 of the Rehabilitation Act of 1973, FERPA, etc.). In situations not addressed by policies and procedures, make decisions in alignment with professional, ethical, and legal standards.

Complete administrative tasks and assignments in a timely, accurate, and professional manner

Engage in Student Affairs Director and Associate Director Leadership and support ODS communication to address calls