Client Care Coordinator

Hartford, CT, USA Req #1649

Sunday, January 5, 2025

Wheeler's vision is that all people will have the opportunity to grow, change and live healthier, productive lives. Our mission is to provide equitable access to innovative care that improves health, recovery and growth at all stages of life.

POSITION SUMMARY

The Client Care Coordinator supports client engagement for women in recovery support programs and serves as a liaison between the agency and the Department of Mental Health and Addiction Services referral source ensuring accurate and timely communication. This position provides timely and accurate completion of all DMHAS correspondence, reporting and data entry as required by program. The Client Care Coordinator also assists clients in basic needs and case management needs. The Client Care coordinator identifies individuals in the community who would benefit from recovery support services and fosters strong connections throughout the community with emergency departments and psychiatric units to engage individuals in medical care and behavioral health care services. The goal is to connect individuals who are pregnant, thinking about becoming pregnant or 1-2 years post-partum with a substance use disorder to the recovery supports that will help them be successful and thrive.

Hourly rate: $20/hour

EDUCATION AND EXPERIENCE/QUALIFICATIONS

High School diploma/GED and a minimum of two years of experience working with health care systems and/or the homeless population. Bachelor’s degree and some experience preferred. Bi-lingual in Spanish is preferred.

Must have a valid driver’s license. Must have held driver’s license for a minimum of one year.

LOCATION

Hartford, CT area

SCHEDULE

Full time

EMPLOYEE BENEFITS

At Wheeler, we're committed to not only supporting your career growth but also ensuring your well-being and security. Here's how we invest in you:

Nurture Your Health:

• Comprehensive medical and prescription insurance through Centivo

• Comprehensive dental and vision insurance through Cigna

• Access to wellness programs to support your physical and mental health

  Secure Your Future:

• Enjoy peace of mind with company-paid life and AD&D insurance

• 403(b) Plan, with contributions from the company

  Fuel Your Career Growth:

• Pursue your educational goals with our Education Reimbursement Program

• Access training and development opportunities

  Maintain Work-Life Harmony:

• Recharge with generous paid time off, including:

• 15 vacation days per year to explore and recharge

• 8 sick days per year for your well-being

• 2 personal days per year for your personal needs

• 2 floating holidays per year to celebrate what matters to you

• 9 paid company holidays to spend with loved ones

• Access free and confidential counseling through our Employee Assistance Program (EAP)

  ESSENTIAL DUTIES AND RESPONSIBILITIES

  Provides outreach to traditional and non-traditional settings in the cities and towns in central CT.

  Makes contact with individuals who meet criteria for the program to assist them in connecting to the recovery support program.

  Makes formal treatment referrals for and helps to engage adults in treatment services and recovery supports.

  Collaborates with other providers within the region and develops linkages with organizations that provide services to women and families

  Maintains records of program activities for reporting and tracking purposes.

  Attends program staff meetings and assigned community meetings.

  Provides timely and accurate reporting and ensures all written correspondence with DMHAS meet timeliness standards, contain accurate information and meet other contract requirements.

  Obtains and verifies releases to maintain timely communication with referral sources.

  Attends team meetings and participates in client centered, strengths-based presentations/discussions.

  Coordinates with supervisor in facilitating all state and funder requirements.

  Fosters positive, professional relationships with referral sources. Attends meetings with referral sources as requested.

  Coordinates with clinical/program staff, referral sources and clients to support enhanced engagement and retention of clients.

  Continues to develop knowledge and understanding about the history, traditions, values, family systems, and artistic expression of groups served as well as uses appropriate methodological approaches, skills, and techniques that reflect an understanding of culture.

Wheeler Clinic is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Other details

• Pay Type Hourly

• Hiring Rate $20.00

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• Hartford, CT, USA