Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

We are seeking a skilled Technical Business Analyst with expertise in ServiceNow to join our dynamic team. The ideal candidate will possess a strong background in ServiceNow administration, testing management, and platform engineering, with a commitment to expanding their core ServiceNow skills. This role will involve defining and maintaining strategies for IT Asset Management (ITAM) and overseeing the migration process while ensuring adherence to Agile methodologies.

Key Responsibilities include:

ServiceNow Administration:

• Serve as a ServiceNow Administrator, managing user roles, permissions, and configurations.

• Monitor and maintain plugin currency to ensure optimal platform performance.

Testing Management:

• Utilize ServiceNow Test Management tools to define and maintain the ITAM testing strategy.

• Implement and manage the ServiceNow Automated Testing Framework (ATF) to enhance testing efficiency.

Strategic Portfolio Management:

• Leverage the ServiceNow Agile/SAFe Strategic Portfolio Management (SPM) module to support project planning and execution.

Platform Engineering:

• Manage update sets, including merging and deploying them effectively.

• Oversee the upgrade and cloning processes to ensure seamless transitions.

• Facilitate the migration process, ensuring compliance with established policies and procedures.

Scrum Master Oversight:

• Collaborate with Scrum Masters to ensure adherence to migration processes and policies, promoting Agile best practices.

Continuous Improvement:

• Demonstrate a commitment to expanding core ServiceNow skills and staying updated on platform enhancements and best practices.

Required Qualifications:

• 7+ years of experience as a Technical Business Analyst or similar role, with a focus on ServiceNow.

• Strong knowledge of ServiceNow administration, testing management, and platform engineering.

• Familiarity with IT Asset Management (ITAM), Configuration Management Database (CMDB), and other ServiceNow capabilities is a plus.

• Excellent analytical and problem-solving skills, with the ability to communicate technical concepts to non-technical stakeholders.

• Experience working in Agile environments, particularly with SAFe methodologies.

Bonus Skills:

• Experience in IT Asset Management (ITAM) and Configuration Management Database (CMDB).

• Familiarity with other ServiceNow capabilities and modules.

Education-

Bachelor degree from accredited university or equivalent work experience (HS diploma + 4 years relevant experience)

BUSINESS OVERVIEW

Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities

Pay Range

The typical pay range for this role is:

$130,295.00 - $260,590.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS Health (https://jobs.cvshealth.com/us/en/benefits)

We anticipate the application window for this opening will close on: 01/31/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.