Job Description

Insight Global is looking to bring on a Junior Project Manager to help support the maintenance of websites they are rebuilding. This role is responsible for managing customer support tickets, answering incident tickets, ensuring effective communication between customers and cross-functional development teams. This person will be collaborating closely with UX/UI designers, developers and product managers to ensure customer-centric design, functionality and branding standards. They will also assist in any KPI's related to customer service and satisfaction as well as prepare reports on customer service trends.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

-5+ years experience in customer service and support within the technology space

-Experience with Project Methodologies: Agile. waterfall, scrum, kanban as needed

-Experience with project management tools such as Jira, and Confluence

-Experience with customer support tools such as Helix

-Experience in the public sector: Municipal, State Federal Government

-Experience managing customer support requests -Experience with customer support tools: Helix, Footprints a plus null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.