Job ID Number

R3650

Employment Type

Full time

Worksite Flexibility

Remote

Job Summary

The Applications Program Manager/Account Manager will work with the customer and the rest of the team to ensure the customer's expectations are met.

Job Description

We are seeking a highly skilled and experienced Applications Program Manager to join our IT team. This position will be full-time, remote, and is a contract position for 12 months.

What You'll Do

• Work with the customer and the rest of the team to ensure the customer's expectations are met and everything is communicated clearly too all stakeholders

• Maintain relationships with the customer and utilize customer feedback to recommend improvements

• Responsible for coordinating meetings between all entities involved and ensuring everyone is on the same page

• Support implementation of industry-standard policies and procedures and ensure all staff follow these standards throughout the web development/document lifecycle

• Manage all aspects of the overall project to completion and work with the customer on creating service-level agreements and developing operating-level agreements for the enterprise-level web-based CMS

What You'll Need

Required:

• This position requires a good communicator with at least five years of experience working with a large customer of at least 500 employees. Provide at least one example of how they ensured customer engagement and approval during the complete life cycle of the project

• Provide at least one example of how they ensured the team followed industry standards during a redesign of a web content management system with over a hundred web pages

• The position requires at least three years’ experience writing service-level agreements and/or operating-level agreements for a Content Management System or enterprise-level website

Mandatory:

• The position/team must provide at least one example of a successful project they completed using the recommended web development platform

• The position/team of resources must have at least five years combined experience in enterprise-level website branding/rebranding

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

Equal Employment Opportunity Policy Statement

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.