Description We are in search of a diligent Customer Service Representative to join our team in the manufacturing industry, located in HARVEY, Illinois. As a Customer Service Representative, you will be tasked with the processing of customer applications, managing accurate customer records, and efficiently handling customer inquiries. Additionally, you will oversee customer accounts and perform necessary actions.

Responsibilities:

• Accurately process customer credit applications in a timely manner

• Manage and maintain precise customer credit records

• Communicate effectively and resolve customer inquiries promptly

• Monitor customer accounts and execute appropriate actions when needed

• Use Microsoft Excel for data entry and report generation

• Assist in shipping processes as required

• Operate softphones for customer communication and support

• Leverage your knowledge in the manufacturing industry to provide excellent customer service

• Utilize JDE EnterpriseOne software for various tasks. Requirements • Proven experience in the Customer Service field, preferably within the Manufacturing industry

• Proficiency in Microsoft Excel, with the ability to create spreadsheets, charts, and pivot tables

• Understanding of Manufacturing processes and systems to effectively address customer queries

• Knowledge of JDE EnterpriseOne software to manage customer data and orders

• Fast and accurate Data Entry skills to ensure all customer information is updated and maintained

• Familiarity with Shipping procedures, including order tracking and issue resolution

• Experience using Softphones for inbound and outbound customer calls TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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