Evening Circulation Specialist

The University of Southern Mississippi is currently accepting applications for the position of Evening Circulation Specialist.

Position Details

Location Hattiesburg

118 College Drive

Hattiesburg, Mississippi, 39406-0001

United States

Division University Libraries

Position Type Staff

Employment Status Full Time

Grant Funded No

Salary Range 12.30 - 12.30

Pay Grade

N02

Posting Close Date open until filled

Special Instructions to Applicants

This position is responsible for building closure Sunday through Thursday. Hours will vary depending on open library hours. Review of applications will begin 5 days after posting and continue until position is filled. Candidates should attach cover letter and resume to application.

Job Summary

The Evening Circulation Specialist supervises circulation services and student employees on duty, as well as assists with building security during evening hours of library operations. The work includes providing courteous and efficient service to patrons of Cook Library. The position performs a variety of other support functions, including building closing and monetary responsibilities. Typical work hours are Sunday through Thursday, 3 p.m. to midnight and will vary according to the academic calendar, university holidays, and similar variables.

Primary Duties and Responsibilities

• Supervises evening operations of the circulation desk. Tasks include, but are not limited to: Provides excellent customer service and timely response to patron requests.; assists patrons according to established policies and procedures; addresses patron complaints and problems patiently and proactively; resolves routine problems; identifies and refers complex or potentially serious problems to the supervisor. Works evenings, weekends, and holidays as required.

• Coaches and assists student employees when the students’ supervisor is not present: Models good work habits for others and reports concerns to supervisor as needed.

• Coordinates matters of building use and security during evening hours. Tasks include, but are not limited to: Monitors security in the building (through physical walkthroughs and closed-circuit television) and ensures all guidelines are followed; serves as employee in charge according to assigned schedule.

• Performs financial responsibilities. Collects and counts money accepted at the circulation desk on a daily basis and balances petty cash at closing. Reports any discrepancy to the supervisor. Performs special projects and other duties as assigned.

Minimum Qualifications

Two years of coursework at an accredited college or university and one year customer service experience; or equivalent combination of education and experience.

Knowledge, Skills & Abilities

• Knowledge of customer service principles;

• Ability to communicate effectively orally and in writing;

• Ability to handle stressful situations.

Preferred Qualifications

Experience working in an academic (higher education) library; Experience working in library circulation or other library public service area.

About The University of Southern Mississippi

Since our founding in 1910, The University of Southern Mississippi has remained dedicated to preparing students for success. We deliver programs to more than 13,000 students in Hattiesburg and Long Beach, at teaching and research sites across the Mississippi Gulf Coast, as well as online. We are a community-engaged Carnegie R1 university, earning distinction as one of the nation's leading research institutions.

Southern Miss is known for pioneering work in polymer science, ocean science, spectator sports safety and security, and bringing language to children with communication disorders. We are also a national leader in a broad range of disciplines, including cybersecurity, hydrography, nutrition, aquaculture, kinesiology, and economic development, among others.

We produce graduates ready to enter fields that are leading the way in emerging technologies through programs such as computer engineering, information technology, and ocean engineering. We’re developing the next generation of business leaders, while also responding to critical workforce shortages by producing skilled professionals in education and nursing. With a tradition of excellence in the arts, we are one of only 36 public institutions in the nation accredited in four major areas of the arts. Home to the Golden Eagles, our student-athletes compete in 17 NCAA Division I sports. With a culture marked by passion and persistence, Southern Miss is delivering graduates who are ready for life. For more information, visit www.usm.edu.

As an Affirmative Action/Equal Employment Opportunity employer/Americans with Disabilities Act institution, The University of Southern Mississippi encourages minorities, women, veterans and persons with disabilities to apply.