Job Title: Account Manager I Job Type: Full Type, Non-Exempt Department: Operations Department Direct Report: Team Lead

Job Summary:

At BOSS Facility Services we pride ourselves on the high level of efficiency and effectiveness of the services delivered when addressing the needs of our clients. Our productivity is a direct reflection of the support we provide not only to our Vendors, but also our Employees. We are looking to hire 3 dynamic individuals who are incredible at problem solving, have exceptional organizational skills, and have the ability to lead and motivate people, for Account Manager positions in our Operations departments. Our ideal candidates have experience leading successful teams, have superb multi-tasking abilities and are extremely detail oriented. To be successful in this role, you must have incredible communication skills (written, verbal and listening), be proficient on the computer and possess remarkable prioritization skills.

This is a full-time position and requires you to be on site, Monday through Friday. Overtime and weekends may be required.

Job Responsibilities will include but are not limited to: Assist with already completed work orders as needed. Obtain completion photos. Obtain final cost with break down.
Confirm completion with location manager. Confirm ticket is closed out on a third-party website. Properly documenting notes as well as close out documents. Assist with Follow up / monitor ordered materials as needed. Cut new tickets and dispatch appropriate Vendors / Trade. Confirm on-site scheduling with Vendor and Location/Client. Monitor on-site arrivals / progress with Vendor / Technician. Document completion report from on-site technician, request photos and final cost. Manage issues on-site Technician(s) encounter (i.e., DNE increases needed, on-site issues with access etc.). Properly document / upload / review quotes for accuracy and appropriate cost.
Oversee services and all work orders for Clients daily. Delegate tasks accordingly and oversee Account Coordinators (I & II). Actively listening to Client needs and inquiries to determine appropriate service actions. Resolving Client issues & concerns. Attend Client meetings as needed. Performing other duties as assigned to assist the team.

Please Note: Training is provided on in-house software. Individuals must be highly organized, resourceful and results oriented, with the desire and ability to take the initiative and multitask in a fast-paced service-oriented environment that is focused on growth. Our expectation is that you are career oriented and should be interested in furthering your professional development in our field.

Expectations: Bachelors degree or equivalent experience Career mindset. Being coachable. Excellent verbal and written communication skills (writing. speaking and listening). Ability to convey information effectively. Ability to work independently as well as with a team. Ability to prioritize tasks effectively. Strong organizational skills and attention to detail. Proficient in Microsoft 365. Ability to multitask.

Benefits: Competitive salary. Company Paid STD, LTD, Life AD&D Insurance, dental and vision plans, PTO, and benefits package. Generous PTO and Paid Holidays. Medical Insurance at 60% employer/40% employee share. Family/dependent medical insurance is available. 5 optional voluntary life benefits, as well as an FSA. Generous 401(k) plan that includes discretionary profit sharing and safe harbor contributions after six months of consecutive employment.

Salary ranges from $21-$23, per hour, depending on experience.