Description

About Long Island Select Healthcare, Inc. Long Island Select Healthcare Inc. (LISH) is a comprehensive network of community health centers. We are a Federally Qualified Health Center (FQHC) that provides Article 16 and 28 clinic services at 8 locations across Suffolk County, New York. We are a multi-specialty healthcare provider caring for our community through Primary and Specialty Medical Care, Dental, Behavioral Health, Audiology, Physical Therapy, Occupational Therapy and Speech Language Pathology. We currently provide care to over 7,000 patients and have an annual operating revenue of $22m. LISH is a Forward-Thinking, Community-Oriented Organization! NYS Patient-Centered Medical Home Chronic Care Management Program Telemedicine & Virtual Care Services Program (https://www.governor.ny.gov/sites/governor.ny.gov/files/atoms/files/long_island_awardees.pdf) Integrated Primary & Behavioral Healthcare

Essential Duties & Responsibilities1. Works cohesively with LISH clinicians, BH staff, patients and families in the identification ofnecessary services for the overall wellness of patients being treated by LISH clinicians.2. Provides a direct point-of-contact resource for patients and families on topics not requiringclinical expertise including, but not limited to:a. Questions or concerns related to duties described hereinb. Communicates care processes with providers, care team, and patients – as directedc. Informational inquiries related to BH services provided by LISHd. Independent problem-solving of nonclinical issues, understands when to escalate an issueto BH Care Manager or clinician3. Provides administrative and nonclinical support for the Behavioral Health Department including,but not limited to:a. Obtaining health records from internal and external sourcesb. Documents all patient-related activities within LISH’s EMR (eClinicalworks)c. Reporting, generating & mailing patient letters and documentsd. Creates, manages, and/or tracks spreadsheets for the purposes of providing operationalreports to management. Ensures integrity of contained data is maintained to the best oftheir ability.4. Obtains & tracks prior authorizations, as necessary5. Provides backup and support to BH Schedulers, as needed. Duties may include:a. Coordinating services & care including scheduling & rescheduling appointmentsb. Assists with obtaining transportation arrangements as-neededc. Maximizing provider schedules in an effort to reduce patient waitlistsd. Confirming patient appointments and placing follow-up phone calls6. Supports LISH through logging general BHI activities/minutes spent in enrolled patient recordsfor the purposes of meeting monthly care coordination requirements.7. All other duties as assigned by the BH Care Manager

Qualifications

Education

Required

• High School or Equivalent or better in any field of study